Trends in Patient Engagement Report
Explore the latest trends in patient engagement, from conversational AI to personalized care. Learn strategies to boost loyalty and enhance communication.
How CHC Uses Artera to Streamline Patient Communication
Discover how CHC’s Frederick Aguilera uses Artera to streamline patient communication, boost engagement, and improve scheduling with text-based communication.
United Health Centers of the San Joaquin Valley Leverages Artera Harmony to Generate New Appointments and Drive Revenue
UHC transformed its operations by implementing Artera Harmony, achieving a 77% success rate in generating appointments and $3 million in revenue.
Jane Pauley Community Health Center Increases Access to Care Across Community-Based Populations in Central Indiana with Artera
Jane Pauley Community Health Center boosted care access, cutting no-show rates by 31%, saving 3100 staff hours, and increasing MyChart users by 10% with Artera.
Wheeler Health Lowers Call Volume and Enhances Staff Efficiency with Artera
Discover how Wheeler Health modernized patient communications and boosted staff efficiency using Artera’s conversational messaging, recalls, and broadcasts.
United Community and Family Services (UCFS) Healthcare Increases Patient Engagement and Slot Utilization With Artera
UCFS is an OCHIN-Epic-backed Federally Qualified Health Center located in Eastern Connecticut. Covering five locations in the community, UCFS faces numerous challenges regarding social determinants of health, including limited access to healthcare and transportation issues in rural areas. Servicing a diverse patient population, there are also over 50 different languages spoken in the community and […]
Trends in Patient Communications Report
Report Trends in Patient Communications Get the latest insights on patient expectations when communicating with healthcare providers. Download Report About the Report: To better understand how patients respond to different digital patient communication strategies from their healthcare provider and the impact this has on the patient experience, Artera surveyed more than 2,000 U.S. healthcare patients […]
Esperanza Health Centers Harnesses Data to Improve the Patient Experience and Optimize Efficiencies with Artera
At Esperanza Health Centers, data is a significant piece of their patient communications strategy. As an Artera Analytics Plus and Self Service Analytics user, Esperanza has the ability to sift through detailed reports and insights that enable them to make data-driven decisions, helping them tailor campaigns and messaging that resonates better with specific patient populations. […]
YVFWC Partners with Artera to Enhance the Patient Experience Using Conversational Messaging and Rescheduling
Spanning two states and 18 communities, Yakima Valley Farm Workers Clinic delivers affordable, comprehensive primary care to a unique set of patients — largely underserved populations — in their communities. Read about how they leveraged conversational messaging and rescheduling to not only improve the patient experience but significantly reduce no-show rates, improve confirmations, and increase […]
CHC Leverages Community Outreach Model to Acquire New Patients and Close Gaps in Care
Serving over 150,000 patients and spanning a 100-mile radius, CHC is the largest Medicaid provider in the two counties they cover. In alignment with their Managed Care Organization (MCO) and the State of California, their primary goal is to “get every newly assigned life to CHC as their provider” and to see a primary care […]
TrueCare Reduces No-Show Rate by 23.5% and Enhances the Patient Experience With Artera
TrueCare, an OCHIN-affiliated community health center serving diverse and underserved communities in San Diego and Riverside Counties, was struggling with record-high no-show rates (17 percent) and high call volume in 2019 – even before the onset of the COVID-19 pandemic. Read about how they partnered with Artera to tackle these issues. “Our partnership with [Artera] […]
2022 Report: The State of Clinical Support Staff
The first two years of the pandemic pushed clinical support staff to their limits. From disruptions to in-person care, massive amounts of coordination, new regulatory requirements and more, the stress created by ineffective patient communication, exacerbated by the pandemic, led to epic levels of burnout. In the year since, as we approach the three-year mark […]