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community health centers of the central coast

Serving over 150,000 patients and spanning a 100-mile radius, CHC is the largest Medicaid provider in the two counties they cover. In alignment with their Managed Care Organization (MCO) and the State of California, their primary goal is to “get every newly assigned life to CHC as their provider” and to see a primary care physician within the first 90 days they are assigned. Since many of these patients may be using temporary cell phones, are homeless, or no longer have a working phone number, this can be a challenge.

Learn how they leveraged Artera to secure 20,000 appointments from newly recruited patients in one year, as well as how they reduced staff burnout across their Navigation Center.

“The success of the recruitment rate is tied to connecting patients to care – at the end of the day, we want to get them in, get them established, and we want them to know that they have a patient-centered medical home with us,” said Frederick Aguilera, Navigation Center Supervisor.