Children’s Wisconsin leveraged Artera Harmony to better understand patient no-shows, identifying a lack of winter clothing as a significant barrier to care:
Generic patient engagement tools simply aren’t built to handle the unique operational challenges pediatric practices face. We are.
Managing families with 3-4 children creates scheduling chaos. Single phone numbers linked to multiple patients cause routing confusion, partial cancellations disrupt schedules, and coordinating sibling appointments becomes a manual burden.
ARTERA HARMONY SOLVES THIS:
Multi-patient workflows handle entire families in a single conversation for parents, while maintaining separate patient records for staff. Schedule siblings together, prevent partial cancellations, and significantly reduce back-and-forth confusion.
The national average for well-child visit completion hovers around 55-65%. Manual outreach for overdue preventative visits doesn’t scale, and tracking age-specific requirements across hundreds of patients overwhelms staff.
ARTERA HARMONY SOLVES THIS:
Automated campaigns to identify overdue well-child visits and re-engage and schedule patients on their time, helping practices improve completion rates toward quality measure benchmarks.
Winter flu season, back-to-school physicals, and same-day sick visits create overwhelming call volume spikes. Hold times stretch to 5+ minutes, abandoned calls increase, and staff can’t scale for temporary peaks.
ARTERA HARMONY SOLVES THIS:
AI agents absorb seasonal call spikes, triaging urgent sick visits and automating routine scheduling – no temporary staff needed.
Pediatric practices must navigate complex consent laws for adolescents seeking confidential care without parental involvement. Managing dual communication channels (parent-facing for routine care, confidential for sensitive visits) creates compliance risk and operational complexity.
ARTERA HARMONY SOLVES THIS:
AI agents can be configured with age-based privacy rules that automatically route adolescent confidential communications separately from family communications. Maintain compliance with state-specific minor consent laws while preserving family-friendly engagement for routine pediatric care – without manual staff sorting.
Staff spend hours manually calling families who haven’t completed SWYC, S2BI, or developmental screeners before well-child visits. Paper forms prevent “paperless office” goals critical for practice valuation.
ARTERA HARMONY SOLVES THIS:
Digital screener delivery with automated reminders achieves greater completion before appointments, freeing staff from manual follow-up.
Automates recall campaigns for overdue well-child visits with age-specific screening reminders
Schedules multiple siblings in a single conversation with coordinated back-to-back slots
Triages urgent sick visits to same-day appointments, ER, or telemedicine based on severity
Delivers digital clinical screeners and integrates completed forms directly into your EMR
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1 National Committee for Quality Assurance (NCQA). (2024). HEDIS Measurement Year 2024: Child and Adolescent Well-Care Visits (WCV) and Well-Child Visits in the First 30 Months of Life (W30). NCQA.org
2, 3 Represents patient engagement data for 19 orthopedic Artera customers over a 12-month period (Feb.‘24-Feb.’25)
4 Results may vary. Individual results not guaranteed. Integration capabilities vary by EHR system and version. Implementation timelines and available features depend on your specific EHR configuration. Artera’s AI Agents automate administrative workflows and do not provide medical advice, diagnosis, or treatment. Clinical decisions remain with licensed healthcare providers. Customer counts as of May 2026. Audio demonstrations may include both simulated interactions and actual de-identified patient calls (with consent). All PHI removed in accordance with HIPAA. Artera aggregates de-identified insights from 1,000+ customers to identify best practices. Individual customer workflows remain confidential.