Happy Staff, Connected Patients, Satisfied CFO
Reduce administrative burden so your staff can support your patients when they need it most.
Health Systems
Conversations Designed for Enterprise Health Systems
Unify patient communications across your technologies and locations with our enterprise health system platform. Connect staff and patients in meaningful ways to make it easier than ever to access care. Keep patients engaged with your organization during their care journey by meeting them where they are.
What Our Customers Are Saying
Conversation Builder allowed us to screen our patients in a safe way, dramatically reducing further outbreaks, streamlining the patient experience, and reducing hundreds of hours of staff time on the phone. It has empowered us to effectively communicate with our patients and we’re continuing to explore new ways to use it every day.
Having a tool like Artera to be able to identify problems for us to respond to allows us to be innovative. While we can’t fix all of the problems, it challenges us to think differently, do more and really meet our patients where they’re at.
We didn’t want to lose the empathetic touch of our staff when they engage with patients for the sake of efficiency only – so the fact that we can maintain that with Artera’s conversational messaging is key.
In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.
We work with Artera’s features and also look outside the platform, to see how we can bring in another best-in-class experience or system. It’s about integrating our different systems to create an optimal experience for our patients.
Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.
Health System Resources
Reducing Patient No-Show Rates: A Comprehensive Guide
High patient no-show rates have a negative impact on healthcare. They damage provider revenue, and they prevent patients from receiving…
UNC Health – Referrals
Renowned health system UNC Health used Artera Referral Management to improve call center goals by 15% – 28%, leading to…
Eisenhower Health
Learn how Eisenhower Health answered patient demands for texting with Artera’s enterprise-level patient communication platform. The Results 88% reduction in…
Physicians Practices & Clinics
Amplify Your Staff’s Impact on Practice and Patient Health
Enable staff to handle patient conversations consistently and easily with our flexible healthcare communication platform. Schedule automated outreach for timely patient updates freeing your team to provide a more personal touch when it’s needed. Keep patients engaged and staff focused.
What Our Customers Are Saying
[Artera] has completely transformed how [we] communicate with our patients. It took patient communication from being one of our biggest sources of patient complaints to being an area that is one of our biggest strengths.
Artera has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.
Implementing Artera was the best decision Mountain View Medical Center made all year.
What would have been roughly 80 hours worth of staff time making phone calls (for bill payments) has been minimized to 15 minutes of effort.
With the consumerization of healthcare, our patients now have more power than ever before. Artera allows us to focus on retaining them, making them happy, and most importantly, focusing on our core competency.
Practice & Clinic Resources
Patient Communication Platform: Buyer’s Guide
Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s…
Reducing Call Volume Guide
The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations,…
Community Memorial Health System Pivots During COVID Crisis
Like most healthcare providers in early March 2020, Community Memorial Health System (CMHS) had to quickly react to the overnight…
FQHCs
Trusted by 230+ FQHCs to Deliver Equitable Access for Underserved Patient Populations
Enable staff to easily connect with patients on their terms with Artera’s patient communication platform. Remove barriers to care and create meaningful connections by initiating patient conversations in their preferred language and method of communication.
What Our Customers Are Saying
It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.
Artera is a good tool because it’s moldable and scalable - it can really meet you where you’re at and grow with you. You can start off small with something like appointment reminders and then you can gradually scale it up to something like conversational messaging.
Our partnership with Artera revolutionized the way we care for our patients – both inside our four walls and outside.
The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.
The real advantage of conversational messaging is that it entices a patient to engage via text instead of calling — and that has provided much needed reprieve for our call centers. We were getting to an unmanageable point trying to balance call center staffing and costs while maintaining our patient engagement goals. Conversational messaging has given us a viable long-term solution that meets our operational needs and patient expectations.
FQHC Resources
Expedite the Path to Modern Patient Experiences With Patient Communication Conversation Packs
Healthcare is ever-evolving with influences from policy, economic circumstances, scientific advancements and technological innovation. More options for care exist than…
Patient Experience Continuity: How to Avoid Dropping the Ball Across Digital Channels
By: Karri Alexion-Tiernan, VP of Product Marketing, Artera In my previous blog, I discussed how virtual assistants in healthcare can help…
Modern Healthcare Marketing: 5 Ways Virtual Assistants Enhance Patient Experience Before the Appointment
By: Karri Alexion-Tiernan, VP of Product Marketing, Artera You might be thinking, come on, chatbots have been around for quite…
Federal Agencies
Supporting Federal Agencies for 30+ Years
Artera’s AudioCARE suite of products has provided digital patient communication tools to federal agencies, including the VA, Department of Defense, and the Indian Health Service, for over 30 years. Artera’s AudioCARE product supports federal agencies by providing pharmacy, scheduling, financial and clinical communications on behalf of providers through telephone, text, email and website solutions.
Resources
7 Patient Engagement Strategies to Improve Outcomes
At a Glance Defining Patient Engagement: Patient engagement involves actively involving patients in their care journey, making them informed, heard,…
Patient Empowerment | Why Patient Empowerment Is so Important
Making sure your patients are engaged – one of two key elements driving patient experience – lays the foundation for…
More Personalized Care, More Patient Engagement
Making sure your patients are engaged – one of two key elements driving patient experience – lays the foundation for…
INTEGRATIONS
See How Artera Amplifies Your Existing Technology
Our integration-first philosophy means we use the data from your EHR and other preferred systems to create connected patient experiences.