Happy Staff, Connected Patients, Satisfied CFO

Reduce administrative burden so your staff can support your patients when they need it most.

800+

Healthcare Systems and Federal Agencies

100M+

Patients Reached

2.2B+

Annual Messages

Health Systems

Conversations Designed for Enterprise Health Systems

Unify patient communications across your technologies and locations with our enterprise health system platform. Connect staff and patients in meaningful ways to make it easier than ever to access care. Keep patients engaged with your organization during their care journey by meeting them where they are.

What Our Customers Are Saying

Conversation Builder allowed us to screen our patients in a safe way, dramatically reducing further outbreaks, streamlining the patient experience, and reducing hundreds of hours of staff time on the phone. It has empowered us to effectively communicate with our patients and we’re continuing to explore new ways to use it every day.

Irma Ramos

CS Applications Specialist, Cedars-Sinai

Having a tool like Artera to be able to identify problems for us to respond to allows us to be innovative. While we can’t fix all of the problems, it challenges us to think differently, do more and really meet our patients where they’re at.

Megan Sheble

Senior Project Manager, Health Management Team, Children's Wisconsin

We didn’t want to lose the empathetic touch of our staff when they engage with patients for the sake of efficiency only – so the fact that we can maintain that with Artera’s conversational messaging is key.

Pam Landis

Senior Vice President, Digital Engagement, Hackensack Meridian Health

We work with Artera’s features and also look outside the platform, to see how we can bring in another best-in-class experience or system. It’s about integrating our different systems to create an optimal experience for our patients.

Dan Dodson

System Director, ISD Digital Health and Innovation, UNC Health

Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.

Siobhan Palmer

Director, Cedars-Sinai Kerlan-Jobe Institute

Health System Resources

Guide

Reducing Patient No-Show Rates: A Comprehensive Guide

High patient no-show rates have a negative impact on healthcare. They damage provider revenue, and they prevent patients from receiving...

Case Studies

UNC Health Exceeds Call Center Goals and Raises Referral Conversions by 45%

Renowned health system UNC Health used Artera to improve call center goals by 15% - 28%, leading to lower staff stress and increased morale.

Case Studies

Eisenhower Health Reduces No-Shows by 40%

Learn how Eisenhower Health answered patient demands for texting with Artera’s enterprise-level patient communication platform. The Results 88% reduction in...

Physicians Practices & Clinics

Amplify Your Staff’s Impact on Practice and Patient Health

Enable staff to handle patient conversations consistently and easily with our flexible healthcare communication platform. Schedule automated outreach for timely patient updates freeing your team to provide a more personal touch when it’s needed. Keep patients engaged and staff focused.

What Our Customers Are Saying

[Artera] has completely transformed how [we] communicate with our patients. It took patient communication from being one of our biggest sources of patient complaints to being an area that is one of our biggest strengths.

Jason Wilfong

Chief Executive Officer, Monterey Spine & Joint

Artera has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.

Diego Galvez-Ramirez

Director of Patient Support Services, Riverside Medical Clinic

Implementing Artera was the best decision Mountain View Medical Center made all year.

David Swartout

Chief Operations Officer, Mountain View Medical Center

What would have been roughly 80 hours worth of staff time making phone calls (for bill payments) has been minimized to 15 minutes of effort.

Rachel Barbieto

Business Applications Analyst, Jefferson Healthcare

With the consumerization of healthcare, our patients now have more power than ever before. Artera allows us to focus on retaining them, making them happy, and most importantly, focusing on our core competency.

Tia Brown

Appointment Reception Supervisor, Ortho Northeast

Practice & Clinic Resources

Guide

Patient Communication Platform: Buyer’s Guide

Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s...

Guide

Reducing Call Volume Guide

The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations,...

Case Studies

Community Memorial Health System Pivots During COVID Crisis

Like most healthcare providers in early March 2020, Community Memorial Health System (CMHS) had to quickly react to the overnight...

FQHCs

Trusted by 250+ FQHCs to Deliver Equitable Access for Underserved Patient Populations

Enable staff to easily connect with patients on their terms with Artera’s patient communication platform. Remove barriers to care and create meaningful connections by initiating patient conversations in their preferred language and method of communication.

What Our Customers Are Saying

It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.

Matt Cozon

Senior Director, Information Services, Yakima Valley Farm Workers Clinic

Artera is a good tool because it’s moldable and scalable - it can really meet you where you’re at and grow with you. You can start off small with something like appointment reminders and then you can gradually scale it up to something like conversational messaging.

Erika Estrada

Project Manager of Tech-Based Patient Engagement, Esperanza Health Centers

Our partnership with Artera revolutionized the way we care for our patients – both inside our four walls and outside.

Ana Ramon

Member Access Point Director, TrueCare

The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.

Frederick Aguilera

Navigation Center Supervisor, Community Health Centers of the Central Coast

The real advantage of conversational messaging is that it entices a patient to engage via text instead of calling — and that has provided much needed reprieve for our call centers. We were getting to an unmanageable point trying to balance call center staffing and costs while maintaining our patient engagement goals. Conversational messaging has given us a viable long-term solution that meets our operational needs and patient expectations.

Micheal Young

Vice President of Operations, East Region, Yakima Valley Farm Workers Clinic

FQHC Resources

Customer Insights

Enhancing the Patient Experience Through Post-Discharge Texting: Insights from a Houston Methodist Study

Research consistently demonstrates that patient engagement is vital for enhancing healthcare outcomes. A recent, notable example of this is the...

Company

A Major Milestone: Artera Academy Reaches 10,000 Learners

We’re thrilled to announce our online learning center, Artera Academy, has reached a significant milestone—10,000 learners! Not only does our...

Best Practices

Navigating Governance: Build Your Healthcare Analytics Communication Framework

If you haven’t yet already, please check out our previous blogs covering the first four best practices related to patient...

Federal Agencies

Supporting Federal Agencies for 30+ Years

Artera’s AudioCARE suite of products has provided digital patient communication tools to federal agencies, including the VA, Department of Defense, and the Indian Health Service, for over 30 years. Artera’s AudioCARE product supports federal agencies by providing pharmacy, scheduling, financial and clinical communications on behalf of providers through telephone, text, email and website solutions.