You Want to Deliver a Great Patient Experience...
We’re here to help. Artera delivers a holistic view of every interaction you have with your patients, powered by AI. And not just interactions from Artera…but any department, any channel, any user, any HIT vendor and any EHR across your organization.
Patient Experience Today
Why Do Most Healthcare Organizations Struggle?
Siloed functional teams, service lines, and technology tools (even “all-in-one” systems) are competing for your patients’ attention. Without visibility and oversight into those calls, text messages, emails and app notifications, your patients are bombarded and ignore your directives. This causes poor loyalty, adverse health outcomes, additional staff burden, and impacts revenue.
Holistic View of Every Interaction
Single Pane of Glass for Patient Engagement
Analytics (understand how vendors / departments / workflows are performing)
Automated Workflows (build conversations from template library)
Vendor and Use-Case Rules (prioritize what is most important)
Patient Preferences and Consent
Live Agents (escalate and route messages)
Live monitored with AI-enabled real-time sentiment tracking
Truly Open & Integrated
Bring Your Own Vendors or Partner With Ours
Artera natively supports >100 vendors, with a suite of APIs that offer the ability to:
Normalize engagement history into a central Analytics Dashboard
Deliver communications through a single, trusted phone number
Manage updates for patient preferences and consent
Monitor deliverability and engagement across your organization
Our Customers
Delivering More Efficient Staff, More Profitable Organizations And A More Harmonious Patient Experience
We proudly partner with more than 700 healthcare organizations and federal agencies to unify, simplify and orchestrate digital communications into their patient’s preferred channel.
Health Systems
Streamline communication, with integrations for EHRs and digital health solutions.
Physicians Practices & Clinics
Engage your patients while freeing your support staff to focus on care.
FQHCs
Efficiently reach underserved populations to improve patient outcomes.
Federal Agencies
Leverage our critical experience and strong track record of performance in supporting federal agencies with patient communications technology.
6 Best Practices: A Patient Engagement Playbook
Introducing six best practices in our new Patient Engagement Playbook that can help you drive optimal outcomes, connect with patients,…
Reducing Call Volume Guide
The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations,…
Patient Communication Platform: Buyer’s Guide
Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s…
webinars
59 min
Improving Patient Communications as the Cornerstone of Your Patient Experience Strategy
All of the excellent clinical care in the world can be quickly forgotten if patients are then subjected to a…
webinars
56 min
Digital Transformation Post-COVID: What’s Next on the CIO Priority List? (Audio Only)
Given the rise of digital transformation, largely accelerated by the pandemic and rising patient expectations, healthcare leaders have had to…
webinars
53 min
How UNC Health Tackled Staff Burnout
Frontline clinical support staff report 88% moderate to extreme burnout while 82% blame the patient communication process. These sobering results…
Artera Marketplace Continues Expansion with 50+ Digital Health Vendors
Artera Message API Receives 150+ Million Annual Calls, Demonstrating Deep Market Adoption and Value of Unifying Disparate Patient Communication into…
Artera Receives Frost & Sullivan Customer Value Leadership Award
Named Best in Class in the North American Patient Engagement Market for Personalized End-to-End Customer Service and Industry-Leading Patient Communications…
Artera Report Finds Nearly Half of Patients Missed a Medical Bill Due to Broken Healthcare Provider Communications
The new report – Trends in Patient Communications – found 43 percent of patients report poor communication from providers negatively…
blog
11 min read
Modern Healthcare Marketing: 5 Ways Virtual Assistants Enhance Patient Experience Before the Appointment
By: Karri Alexion-Tiernan, VP of Product Marketing, Artera You might be thinking, come on, chatbots have been around for quite…
blog
6 min read
Come on Barbie, Let’s Go Party: Artera iO Hosts its Second Annual Hackathon Demo Day
Creating a culture of continuous learning and improvement is a main priority for our Innovation Organization (iO) here at Artera.…
blog
9 min read
Minimize Referral Leakage and Unlock New Efficiency with Artera’s Referral Premium Workflow
At some point, we’ve all likely been referred to a provider other than our PCP. In the best case, it’s…