Artera’s Harmony Platform is fueled by dedicated AI Service Squads, building custom agentic solutions for the way your organization actually works. The result: one connected AI system that scales with you.
AI Agent
Thank you for calling Artera Clinic. I’m Artera Clinic’s virtual assistant. How can I help you today?
Joe
Hi, my PCP sent me over for a GI consult. Can you help with that?
AI Agent
Joe
Sure, it’s Joseph Sanchez, October 22, 1971.
AI Agent
Joe
AI Agent
Joe
Yep.
AI Agent
Joe
Honestly, I don’t have a preference.
AI Agent
Joe
AI Agent
Joe
AI Agent
Joe
AI Agent
Joe
Yeah, that sounds great.
AI Agent
One moment while I get that booked. You’re all set for May 20th at 11:30 AM. Thank you for calling Artera Clinic. We look forward to seeing you.
Healthcare Organizations Served
Patient Interactions a Year
Generic SaaS:
Forces you to adapt.
Force you to manage multiple vendors.
Artera: An Agentic Platform and AI Services in One. We pair our agentic platform with Artera experts to build custom solutions for your exact workflows, supporting front and back office solutions for specialties, clinics, FQHCs, health systems and federal agencies. Zero wait. Zero rigid constraints.
Every healthcare provider has its own workflows, constraints, and ways of caring for their patients that off-the-shelf solutions can’t anticipate. That’s where our AI Service Squads come in – real people building custom AI solutions tailored to your specific operational challenges. Artera reaches every patient, every practice, everywhere they are.
You name the challenge, we build the solution.
#1 in Patient Communications 2026
AI Agent Task Completion
Optimized solutions based on every kind of message, every kind of patient, every kind of edge case
Refined through real-world deployment, not pilot programs
Not retrofitted from generic workflows
Trusted by federal agencies, large health systems, and FQHCs alike
Even when your EHR doesn’t
Most AI companies are new to healthcare. We grew up here. Artera has spent 11 years building, listening, and refining alongside thousands of provider organizations. Specialty practices, clinics, FQHCs, and multi-site health systems across every specialty and EHR.
Our contact center was struggling with overwhelming call volumes and hour-long wait times, leading to significant staff burnout. Following an initial discussion with Artera, we were astounded to see their AI Agent solution deployed into our testing environment in less than 48 hours. Meeting such a massive challenge with an immediate, effective response in just two business days has been fantastic, and we’re eager to roll this out across the entire organization.
EMR Support and Training Specialist
Tryon Management Group
CUSTOMER
Multi-location gastroenterology practice managing complex patient scheduling, clinical requests, and symptom-based triage.
AI SOLUTION
AI agent platform handling appointment scheduling for new and existing patients, prescription refill processing, and intelligent symptom-based triage that identifies alarm symptoms and escalates to on-call clinical staff.
IMPACT
Reduced call handoff rates by autonomously managing routine administrative requests. Enhanced patient safety through intelligent triage that routes urgent symptoms to appropriate clinical teams. Freed nursing staff from prescription refill processing to focus on direct patient care and clinical decision-making.
CUSTOMER
Regional orthopedic practice with 10+ locations and 520K+ annual patient visits.
AI SOLUTION
AI-powered scheduling agent handling appointment booking, rescheduling, confirmations, cancellations, and call routing—fully integrated with existing phone systems.
IMPACT
Within 60 days:
CUSTOMER
Primary care organization managing complex care coordination across multiple patient touchpoints.
AI SOLUTION
After-hours AI Agent routing calls with urgent/non-urgent triage logic and proactive outbound campaigns for preventive care scheduling.
IMPACT
Extended patient access beyond business hours with intelligent call routing and triage. Automated care gap closure through targeted outbound campaigns that prompt, schedule, and confirm preventive care appointments. Eliminated manual after-hours coverage while maintaining continuity of care.
CUSTOMER
Federally Qualified Health Center processing thousands of patient calls daily across multiple care sites.
AI SOLUTION
AI scheduling agent that interprets patient visit reason requests, intelligently routes to appropriate appointment types, handles patient verification, and seamlessly escalates complex cases to live agents when needed.
IMPACT
Automated significant amount of daily call volume, offloading routine appointment scheduling from human agents. Reduced staff burnout and turnover by allowing call center teams to focus on complex patient needs and high-touch service. Maintained low abandonment rates while improving overall service quality.
CUSTOMER
Multi-specialty group with 120+ providers across multiple locations.
AI SOLUTION
AI voice agents autonomously handling appointment cancellations, verifications, and rescheduling with deep EHR integration – no staff intervention required.
IMPACT
Eliminated call center crisis with reduced hold times and call abandonment.
Stopped patient “leakage” with 24/7 appointment access.
Staff now focused on high-value patient care.
CUSTOMER
Federally Qualified Health Center serving diverse, multilingual patient population.
AI SOLUTION
Multilingual AI voice agent for appointment confirmations and cancellations, replacing legacy IVR with natural conversation capabilities across multiple languages.
IMPACT
Improved confirmation rates by 15%
Reduced no-shows by 14%
Increased patient response rates by 11%
Call times dropped 32% while maintaining natural 4-turn conversations
Proactive cancellation capture increased by 56%
CUSTOMER
Federally Qualified Health Center with 60+ providers serving underserved communities across 10 locations.
AI SOLUTION
AI-powered voice agent handling appointment confirmations, cancellations, and rescheduling 24/7 with automated phone system integration.
IMPACT
Reduced front desk call volume, enabling staff to focus on complex patient needs. Opened schedule capacity by processing cancellations from patients who previously couldn’t reach the office by phone.
We didn’t pivot from another industry, we didn’t pop up overnight, and we aren’t learning on your dime. Artera is a Best-in-KLAS agentic platform built exclusively with you for your complexities. No generic SaaS. No unproven beta tests. Our agentic AI is driven by 20B+ real patient communications.
Hundreds of healthcare organizations – including specialties, FQHCs, health systems, and federal agencies – rely on Artera every single day. We are the proven, safe choice, powering millions of seamless patient interactions across the country.
Security isn’t an afterthought, for over a decade it’s been our starting point. Our best-in-class InfoSec meets the highest industry standards for keeping AI safe, compliant, and built for healthcare.
We do not use identifiable PHI/PII to train our models.
We’re here to partner, not pitch. Tell us about your organization, your workflows, and the patient communication challenges you’re working through. We’ll show you what 11 years of experience and the latest in agentic AI can build for you.
Results may vary. Individual results not guaranteed. Artera’s AI Agents automate administrative workflows and do not provide medical advice, diagnosis, or treatment. Clinical decisions remain with licensed healthcare providers. Customer counts as of May 2026. Audio demonstrations may include both simulated interactions and actual de-identified patient calls (with consent). All PHI removed in accordance with HIPAA.
Patient Satisfaction (4.7/5) & Task Completion (65%): Based on live AI agent sessions from healthcare provider customers between March 13–May 13, 2026. Average Customer Rating (4.7/5): Based on G2. Results may vary. Individual results not guaranteed.