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yakima valley farm workers

Spanning two states and 18 communities, Yakima Valley Farm Workers Clinic delivers affordable, comprehensive primary care to a unique set of patients — largely underserved populations — in their communities. 

Read about how they leveraged conversational messaging and rescheduling to not only improve the patient experience but significantly reduce no-show rates, improve confirmations, and increase slot utilization – leading to an estimated $3 million in cost savings.

“The success is proving that we have many more patients that are keeping their appointments than before, and the net benefit for us is that if they cancel and we know about it, we can replace that slot and replace that revenue.” Micheal Young, Vice President Operations, East Region, YVFWC