Automate and Personalize
Patient Conversations for Better Engagement
Seamless communication for the modern patient journey, automated and elevated by Artera Harmony.
Better Experiences Through Better Conversations
Too often communication comes from numerous, unknown spam-like shortcode numbers and disparate channels that don’t respect patient preferences, causing frustration.
The problem?
Care needs fall through the cracks
Missing vital touchpoints
Broken patient experience
69% of patients are frustrated that they cannot engage in conversational text exchanges with their healthcare provider.
Customer Stories
The benefits of shifting to conversations
Hanger Clinic
Improved staff satisfaction, reduced burnout, and built deep connections with patients
TrueCare
Expanded patient reach and reduced no-show rates
Cedars-Sinai
Streamlined workflows, boosted patient satisfaction, and recovered revenue
Conversational Messaging
How It Works
Artera Harmony: The most modern platform for unified patient engagement equips organizations to elevate their patient engagement practices and provide a better patient experience.
- 1. Staff Console
- 2. Conversation Manager
- 3. Conversation Builder
- 4. Conversation Packs
- 5. Unified Communications History
1. Staff Console
Artera Harmony integrates with your EHR to coordinate patient messaging, enabling your staff to engage with patients via text, email or voice.
2. Conversation Manager
Automate and trigger outreach across channels and languages for workflows like referrals, appointment reminders, inbound messages and more.
3. Conversation Builder
Create automated, personalized conversations with multiple exchanges that feel more human and less like a bot.
4. Conversation Packs
Predefined, leading practice templates to rapidly automate conversations and improve communication at critical points in the care journey.
5. Unified Communications History
View all messages sent through Artera Harmony to identify message type, sender and volume for communication optimization.
Engage Patients Across the Care Journey with Conversation Templates
Conversation Packs deliver a comprehensive set of pre-built templates that can be rapidly deployed within Conversation Builder.
The best part? Conversation Packs enrich the patient experience at every step of their care.
Contact Us
Orchestrating your patient communications is just a conversation away
Provide a better communication experience for more engaged patients across their entire care journey. Get in touch to learn about how Conversations through Artera can automate and elevate your patient communication strategy.