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January 9, 2023

TrueCare Reduces No-Show Rate by 23.5% and Enhances the Patient Experience With Artera

TrueCare, an OCHIN-affiliated community health center serving diverse and underserved communities in San Diego and Riverside Counties, was struggling with record-high no-show rates (17 percent) and high call volume in 2019 – even before the onset of the COVID-19 pandemic. Read about how they partnered with Artera to tackle these issues.

“Our partnership with [Artera] revolutionized the way we care for our patients – both inside our four walls and outside,” says Ana Ramon, Member Access Point Director at TrueCare.

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