Dynamic, Recurring Patient Outreach for All of Your Patients |
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Patient Communication, in Perfect Harmony

Provide a uniquely positive communication experience across every stage of the patient journey.

How the Artera Platform Works

Product Features

Make Communication an Asset

Getting in touch with your doctor’s office should be easy – for both staff and patients. Simplify how you communicate with the award-winning, AI-powered Artera platform.

What Your Office Staff Wants

It’s no secret that clinical support staff report high levels of burnout. A centralized solution supports efficient workflows and can minimize staff burden.

  • Meet patient needs efficiently and effectively
  • Tools to automate communication in a unified way
  • Support to initiate communication through the right channel

The Basics

Good patient communication starts with a solid foundation.

Personalized Communication for the Modern Patient

  • Coordinate outreach across the entire care journey, personalized to patient needs
  • Automate outreach across channels and language for key workflows to reduce care gaps
  • Unify and elevate complex communication needs for a seamless patient experience
Expore Conversations

Meet Patients Where They Are

  • Communicate with patients using their preferred method: text, email, or voice
  • Reduce the need to download apps and keep track of passwords
  • Use preferred languages where possible to increase understanding
Extended Language Support

Communicate Efficiently

  • Build & manage automated outreach based on triggers from your EHR and other third-party systems
  • Customize and schedule bulk communications, such as campaigns and broadcast messages
  • Simplify engagement by reducing hold times with Call-to-Text that automatically transitions to Conversational Messaging over SMS
Explore Call-to-Text

Reduce Friction with a Centralized Staff Console

  • Minimize patient wait time with automated responses to inbound inquiries
  • Automatically escalate to a staff member for friction-free support
  • Access full conversation history for increased continuity of care
  • Collaborate with other staff in real-time

Why Artera

The Artera Difference

Meaningful patient communication requires conversations. Here’s what it looks like to go beyond the basics with Artera.
conversational-messaging

Conversational Messaging

Empower patients to engage your team the same way they do with their family - emojis and all 👋.

inbound-automations

Inbound Automations

Set up automated responses to common questions, like directions to your facilities or office hours.

intelligent-analytics

Intelligent Analytics

For more complex needs, your helpful staff can be pulled in to give that personal touch to your patients.

AI-enabled-conversations

AI-Enabled Conversations

Multi-step pathways provide patients with immediate responses without waiting for available staff.

flexible-integration

Flexible Integration

Use your EHR & IT solutions to trigger conversations through your phone number.

vendor-support

Vendor Support

But, we’re still here offering top-rated support if you get stuck or want to set up something new.

staff-escalations

Staff Escalations

Powerful reporting with data transparency and customization options to inform unique insights.

self-service

Self-Service

Set up outreach triggers, adjust messages, and more without vendor intervention.

Take the Next Step

Provide a Better Patient Journey

Are you interested in improving communication with your patients and helping your staff feel less burned out? Request a demo of Artera today and see how it can streamline your workflows.
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