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WELL Health is now Artera | Learn More

Communication, the Foundation to Care

 Provide a uniquely positive experience by unifying communication across every stage of the patient journey.

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How the Artera Platform Works

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PRODUCT FEATURES

Make Communication an Asset

Getting in touch with your doctor’s office should be easy - for both staff and patients. Simplify how you communicate with Artera.

What Your Office Staff Wants

It's no secret that clinical support staff report high levels of burnout. A centralized solution supports efficient workflows and can minimize staff burden.

  • Staff want to meet patient needs quickly, efficiently, and effectively
  • They want tools to automate what can be automated, but know when there is something that requires their personal attention
  • Pulling in members from other teams for more specialized questions, like billing, shouldn’t require waiting on hold
  • Initiating communication to the right patient and the right time should be easy to make sure that they don’t miss any notices of office closures or reminders for check-ups

What Your Administrators Want

Building patient loyalty is essential to keeping your organization front of mind with patients to increase keepage and minimize leakage.

  • Every patient experience should be excellent with consistency in timing and content and confidence that every message will reach each patient
  • Being able to communicate from trusted phone numbers increases the likelihood that patients will engage
  • Understanding the impact of specific types of outreach with reporting and analytics enables data-driven testing of tactics to meet your organization’s objectives.

What Your IT Team Wants

With a diverse stack of products to support, IT teams are looking for products that understand the nuances of healthcare.

  • Integration with your EHR is critical to the success of many digital health products and being able to do this flexibly simplifies the overhead
  • Remain a good steward or patient data and comply with regulations with required security programs and precautions
  • Layered security and settings make it easy to manage user access, permissions, and set standards across your enterprise
  • A reliable and responsive support partner on the other end

What Patients Want

Good patient communication starts by meeting the needs of your patients.

  • While most patients prefer text, 20% still prefer voice
  • The smallest group of patients prefer to use email or opt out of communication altogether
  • The majority of patients want to be able to respond to messages that they receive

The Basics

Good patient communication starts with a solid foundation.

Meet Patients Where They Are

Communicate with patients using their preferred method: text, email, or voice

Minimize the need to download new apps or remember passwords

Use preferred languages where possible to increase understanding

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Communicate Consistently

Automate outreach based on triggers from your EHR and other third-party systems

Build and schedule bulk communications, such as campaigns and broadcast messages

Set up appropriate content based on age sex, visit modality, and more

Easily Manage Conversations

Minimize patient wait time for a response with intelligently automated responses

Automatically escalate to a staff member for that more personal touch

Review conversation history and context

Collaborate with other staff

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Why Artera

The Artera Difference

Meaningful patient communication requires conversations.  Here’s what it looks like to go beyond the basics with Artera.

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Bidirectional

Empower patients to engage your team the same way they do with their family - emojis and all 👋.

Inbound Automations

Set up automated responses to common questions, like directions to your facilities.

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AI-Enabled Conversations

Multi-step pathways provide patient responses so they don’t have to wait until staff is free.

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Staff Escalations

For more complex needs, your helpful staff can be pulled in to give that personal touch to your patients.

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Self-Service

Set up outreach triggers, adjust messages, and more without waiting for vendor support.

Vendor Support
Vendor Support

But, we’re still here offering top-rated support if you get stuck or want to set up something new

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Integration with All

Use your EHR to trigger communications and consolidate third-party vendor communications, all through your phone number.

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Reports & Analytics

Built-in tools to allow your team to understand, tweak, and test the efficacy of your patient communications.

How We Help

The Patient Journey

Consistent communication used across the patient journey improves outcomes.

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Take the Next Step

Provide a better pateint journey

Are you interested in improving communication with your patients and helping your staff feel less burned out? Request a demo of Artera today and see how it can streamline your workflows.