Patient Communication, in Perfect Harmony
Provide a uniquely positive communication experience across every stage of the patient journey.
We Value Security and Privacy
How the Artera Platform Works
PRODUCT FEATURES
Make Communication an Asset
Getting in touch with your doctor’s office should be easy - for both staff and patients. Simplify how you communicate with Artera.
What Your Office Staff Wants
It's no secret that clinical support staff report high levels of burnout. A centralized solution supports efficient workflows and can minimize staff burden.
- Meet patient needs efficiently and effectively
- Tools to automate communication in a unified way
- Support to initiate communication through the right channel
What Your Administrators Want
Building patient loyalty is essential to keeping your organization front of mind with patients to increase keepage and minimize leakage.
- Deliver an excellent patient experience with consistency in timing and content
- Build trust and engagement with patients through human elements like trusted phone numbers
- Understand the impact of patient communications with reporting and analytics to meet organizational objectives
What Your IT Team Wants
With a diverse stack of products to support, IT teams are looking for products that understand the nuances of healthcare.
- Deep, flexible integration with the EHR and other digital tools for unified communication
- Uphold high patient data standards and comply with industry regulations
- Layered security and settings to easily manage user access, permissions, and set standards across your enterprise
What Patients Want
Good patient communication starts by meeting the needs of your patients.
- Well orchestrated communications that balances quantity and necessity
- Accommodate communication preferences, whether text, email, or call
- Meaningful, convenient engagement with your care team
The Basics
Good patient communication starts with a solid foundation.
Meet Patients Where They Are
Communicate Efficiently
Reduce Friction with a Centralized Staff Console
Why Artera
The Artera Difference
Meaningful patient communication requires conversations. Here’s what it looks like to go beyond the basics with Artera.
Conversational Messaging
Empower patients to engage your team the same way they do with their family - emojis and all 👋.
Inbound Automations
Set up automated responses to common questions, like directions to your facilities or office hours.
Intelligent Analytics
For more complex needs, your helpful staff can be pulled in to give that personal touch to your patients.
AI-Enabled Conversations
Multi-step pathways provide patients with immediate responses without waiting for available staff.
Flexible Integration
Use your EHR & IT solutions to trigger conversations through your phone number.
Vendor Support
But, we’re still here offering top-rated support if you get stuck or want to set up something new
Staff Escalations
Powerful reporting with data transparency and customization options to inform unique insights.
Self-Service
Set up outreach triggers, adjust messages, and more without vendor intervention.
How We Help
The Patient Journey
Consistent communication used across the patient journey improves outcomes.
Take the Next Step
Provide a better patient journey
Are you interested in improving communication with your patients and helping your staff feel less burned out? Request a demo of Artera today and see how it can streamline your workflows.