Optimizing Patient Outcomes with AI in Healthcare Communications

The AI industry is rapidly evolving into two primary product categories: virtual agents and Co-Pilots. At Artera, we are embracing a dual strategy to innovate on both fronts. Our latest offerings are our two new Co-Pilots, designed to improve staff efficiency, streamline workflows and support better decision-making processes. By leveraging advancing AI technology, our goal is to transform how our health system customers work, enhancing operations and improving the patient experience.

Today’s healthcare provider teams are challenged to do more with less. And with the recent surge of digital patient communication - staff are tasked with managing a high volume of patient interactions, leading to slower response times and increased stress. Our Staff AI Co-Pilot steps in to change that, offering real-time tools such as improved language translations, conversation summaries and predictive text to help staff respond more efficiently and accurately. By automating repetitive tasks, we enable staff to focus on high-touch patient interactions and deliver improved customer service.

I'm incredibly excited about the AI journey here at Artera. With our latest innovations - fueled by AI - we're helping health systems save time, reduce stress and ultimately deliver better results for their teams and the patients they serve.

Our mission is to enable providers to make smarter, data-driven decisions that not only improve patient outcomes but also drive organizational excellence and growth," de Zwirek said. "For years, we’ve been leveraging AI within our platform to help healthcare providers transform their patient engagement data into action; the Insights AI Co-Pilot is a natural extension of this, offering actionable recommendations based on patient behavior, including the ability to predict missed appointments.