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We’re proud to announce that the 8th annual MedTech Breakthrough Awards program recently crowned Artera Harmony as the “Best Patient Communication Solution,” solidifying its position as a pioneer in digital health innovation. 

The MedTech Breakthrough Awards Program

As part of leading market intelligence and recognition platform, Tech Breakthrough, the MedTech Breakthrough Awards program celebrates excellence and innovation in medical and health technology companies, products, services and individuals. The awards serve as a platform for acknowledging outstanding achievements in breakthrough healthcare and medical advancements across various categories, including Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and beyond.

Over the last eight years, this program has grown tremendously, now receiving over 4,500 award nominations from the best and brightest digital health and medical technology companies all over the world. This year’s evaluation was extremely competitive, going through an extensive review, scoring and analysis process. Other 2024 winners include Abbott, Talkspace, GoodRx, Medtronic, SimplePractice, Welldoc, Google Health Connect, Zelis, Olympus, Woebot Health, Eli Lilly and more. 

Artera Harmony Addresses the Fragmented Patient Communication Landscape

Artera Harmony’s capabilities extend beyond mere patient messaging; it streamlines patient communications, reduces message overload and consolidates channels for personalized care delivery. The platform leverages omnichannel strengths and modern technologies, including AI-driven conversational messaging, making patient interactions more engaging and intuitive.

What sets Artera Harmony apart is its open platform architecture, allowing integration with various applications and departments within healthcare organizations. This enables comprehensive visibility into communication cadence, content and timing across disparate vendor solutions, ensuring a cohesive patient experience.

Fueling Artera Harmony’s ecosystem is the Artera Marketplace, boasting over 50 vendors leveraging the platform’s open APIs to deliver content and workflows. The Message API (MAPI) ensures seamless routing of communications to patients through a trusted provider phone number, enhancing efficiency and consistency.

With a track record of trust from over 750 healthcare systems and federal agencies, Artera facilitates approximately 2.2 billion messages annually, reaching over 100 million patients. Guillaume de Zwirek, CEO and Founder of Artera, attributes this success to the company’s commitment to innovation and partnership.

“Since inception, we’ve had an open approach to innovation,” said de Zwirek. ”We believe the best products and fastest progress are made when solution providers work together to solve the industry’s biggest challenges. With Artera Harmony, we’ve chosen to focus on communication, and we are proud of the rich ecosystem of technology companies who collectively make over 150 million API calls per year on our platform.“

best patient communication solution

In an era where patient-centric care is paramount, Artera Harmony stands as a leader in innovation, reshaping the future of patient communication. As it continues to evolve and innovate, Artera remains committed to driving positive change and fostering stronger connections between patients and providers.

New Recognition Adds to a Growing List of Awards

Artera has distinguished itself as a leader in the SaaS digital health sector, accumulating an impressive array of awards that underscore its innovation, growth and commitment to excellence. Among this year’s “Best Patient Communication Solution” Award, the company was recognized as “Best Overall Patient Engagement Service” in 2020 by Medtech Breakthrough Awards, has consistently appeared on the Inc. 5000 list of the fastest-growing private companies in America (2020 to 2023) and made Deloitte’s “Technology Fast 500” list over three consecutive years (2021 to 2023).  

Additionally, Artera has been celebrated for its workplace culture, securing spots on Modern Healthcare’s Best Places to Work and Built In LA’s Best Places to Work list multiple years in a row. Additional honors include recognition from Forbes as one of America’s Best Startup Employers, awards for collaboration and leadership in healthcare and numerous regional accolades, highlighting Artera’s impact both as an employer and a pioneer across patient engagement vendors.

Artera Harmony was also recently included in a new Forrester Landscape Report, “The Customer Experience Platforms For Healthcare Landscape, Q2 2024” which provides an overview of 29 vendors in the space. The full report is available to Forrester subscribers or for purchase on the Forrester website.

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