Your AI Journey, Your Pace: AI Solutions Built for Flexibility |

The Problem

Rising Expectations for Better Patient Communication

0 %

of patients report ease of navigation as a reason for leaving their provider

0 %

of patients cite access factors (including digital solutions and the ability to connect via their preferred channels) as drivers for selecting a new healthcare provider

0 %

of patients reported negative impacts to their health because of difficulties communicating with their providers’ office

About Harmony

Artera Harmony: Revolutionizing Patient Communication

Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
Manage more conversations than ever before in Artera’s enhanced inbox
Access AI / LLM-driven translation, improving patient access and engagement
Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

New Features & Benefits

Easy Workflow Configuration, Maximum Impact

Harmonize Your Patient Communication

Build Multi-Step Communication Workflows with Ease

Design and automate multi-day, week, and month care journeys
Support a range of use cases, including care gap closure, pre-procedure / appointment preparation, post-procedure follow-ups, appointment scheduling, and more
Customize workflows to create a personalized experience for your patients, with user controls for messaging cadence, decision tree content, personalization, and automation triggers
Access our vast library of proven workflow templates - validated by health systems like yours

Streamline and Scale Patient Communication

Easily manage all patient communication in one place with Artera’s Smart Inbox - delivering a “single pane view” of all messaging across your practices
Search and filter messages across our Smart Inbox - by name, MRN and more - and “save” your customized views, saving valuable staff time and improving response rate
Enhance staff effectiveness thanks to inbound message categorization and prioritization, powered by AI, that surfaces high priority messages and de-prioritizes messages that are less urgent
Empower staff with organization-approved content recommendations that are quality-controlled for tone, language, and content, creating trust between managers and staff to maintain high service quality

More Data At Your Fingertips

See your data in real-time thanks to natively-integrated reporting tools within the Artera Harmony platform
Leverage our diverse library of dashboards which deliver vital patient communications metrics such as patient engagement rate, message volume by practice, response time, no-show recovery revenue and more
Benchmark your KPIs such as appointment reach, response rate, and no-show rate against other ‘like’ organizations

Improve Staff and Patient Experience with AI-powered Tools

Augment staff capabilities with culturally-relevant, real-time language translations, ensuring language is never a barrier to care
Highlight which patient conversations need to be addressed by staff, such as high priority messages and inbound messages with long response wait times
Help staff respond faster and more accurately to patient inquiries with message shortening and conversation summaries

A Single Pane of Glass for Patient Engagement

Experience the power of real-time EMR integrations, automating 'right time, right message' communications to your patients
Consolidate patient communication from any department, user, tech vendor and EHR into a single holistic view, powered by AI
Improve the ROI of your existing IT investments and adoption of vendor solutions by leveraging the Artera Marketplace’s pre-built integrations and vast network of 50+ vendors

Learn How Our Patient Communication Platform is Making Healthcare #1 in Customer Service

Play Video

Join an insightful discussion between Jessica DaMassa of WTF Health and Guillaume De Zwirek, CEO and Founder of Artera, as they discuss the transformative potential of Artera Harmony. Hear firsthand how this innovation in patient engagement technology is set to redefine patient-provider interactions, making healthcare communications more efficient, streamlined and patient-centered.

Having the ability to review messaging data and build out rules for message cadence, priority and timing will help us reduce over-messaging and likely optimize engagement.

Dan Herens

Vice President of Information Technology, Wheeler Clinic

frost sullivan white

With its innovative patient communication platform, Artera offers a cloud solution that integrates with many healthcare applications and EMRs, revolutionizing patient communication and increasing patient engagement. Unlike independent bill, pay, digital paperwork, and protocol creation tools, the Artera platform delivers interconnected patient communication via the physician’s phone number, allowing seamless interactions and responses.

Manuel Albornoz

Best Practices Research Analyst, Frost & Sullivan

Today’s healthcare provider teams are challenged to do more with less. And with the recent surge of digital patient communication - staff are tasked with managing a high volume of patient interactions, leading to slower response times and increased stress. Our Staff AI Co-Pilot steps in to change that, offering real-time tools such as improved language translations, conversation summaries and predictive text to help staff respond more efficiently and accurately. By automating repetitive tasks, we enable staff to focus on high-touch patient interactions and deliver improved customer service.

Guillaume de Zwirek

Artera CEO and Co-Founder

We work with Artera's features and also look outside the platform, to see how we can bring in another best-in-class experience or system. It’s about integrating our different systems to create an optimal experience for our patients.

Dan Dodson

System Director, ISD Digital Health and Innovation, UNC Health

Our mission is to enable providers to make smarter, data-driven decisions that not only improve patient outcomes but also drive organizational excellence and growth. For years, we’ve been leveraging AI within our platform to help healthcare providers transform their patient engagement data into action; the Insights AI Co-Pilot is a natural extension of this, offering actionable recommendations based on patient behavior, including the ability to predict missed appointments.

Guillaume de Zwirek

Artera CEO and Co-Founder

Talk to Our Team About Artera Harmony

Request a demo today and see how Artera Harmony can significantly improve your patient communications, engagement and organizational performance without burdening your staff.

Related Resources

Data & Analytics

New Artera Harmony Dashboards Uncover Insights To Improve Patient Engagement

Artera serves 800+ healthcare providers across the country. These providers represent various care facility types and specialties including Hospitals, FQHCs, Academic,...

Artera Harmony Recognized in the 8th Annual MedTech Breakthrough Awards Program

We’re proud to announce that the 8th annual MedTech Breakthrough Awards program recently crowned Artera Harmony as the “Best Patient...

Wheeler Health Lowers Call Volume and Enhances Staff Efficiency with Artera

Discover how Wheeler Health modernized patient communications and boosted staff efficiency using Artera's conversational messaging, recalls, and broadcasts.