Houston Methodist Study: Investigating Patient Engagement Associations Between a Postdischarge Texting Programme and Patient Experience, Readmission and Revisit Rates Outcomes
A recent study, authored by Houston Methodist and published in BMJ, highlights the effectiveness of post-discharge text messaging with Artera. The study examined the association between patient engagement with post-discharge texting and outcomes such as HCAHPS scores, readmissions, and revisits. Houston Methodist shows that patients who engaged through text messages (meaning they had 3+ patient-initiated […]
Children’s Wisconsin Leverages Artera’s Conversation Builder to Identify and Reduce Barriers to Care While Driving Meaningful Patient Interactions
In an effort to reduce no-shows and eliminate barriers to care, Children’s Wisconsin leveraged Artera’s Conversation Builder, ChatAssist AI, to make significant strides within their community at large, as well as operationally within the organization. Developing a no-show follow-up workflow, they identified two major reasons patients were failing to show up for their appointments: transportation […]
Trends in Patient Communications Report
Report Trends in Patient Communications Get the latest insights on patient expectations when communicating with healthcare providers. Download Report About the Report: To better understand how patients respond to different digital patient communication strategies from their healthcare provider and the impact this has on the patient experience, Artera surveyed more than 2,000 U.S. healthcare patients […]
Cedars-Sinai Leverages Artera’s Conversation Builder to Streamline Workflows, Boost Patient Satisfaction and Recover Revenue
Leveraging Artera’s Conversation Builder, ChatAssist AI, Cedars launched a 2-day COVID-19 Assessment in July 2022 across three pilot practices: Digestive Disease, Pain Center, and Children’s Health Center practices. This new workflow created a better patient and staff experience, streamlining the screening process, reducing manual staff time spent screening, eliminating same-day cancellations, and, ultimately, the spread […]
Hanger Clinic Deploys Conversational Messaging with Artera to Improve the Staff and Patient Experience
To kick off using the Artera platform in November 2022, Hanger Clinic “made a bold move” and started strong, piloting conversational messaging across 29 patient care centers, their national call center, and their financial counseling department, using it for scheduling, payments, referrals, and insurance. Over the 90-day pilot, the team saw impressive results including a […]
2022 Report: The State of Clinical Support Staff
The first two years of the pandemic pushed clinical support staff to their limits. From disruptions to in-person care, massive amounts of coordination, new regulatory requirements and more, the stress created by ineffective patient communication, exacerbated by the pandemic, led to epic levels of burnout. In the year since, as we approach the three-year mark […]
Reducing Call Volume Guide
The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations, improving staff efficiency, and increasing patient satisfaction.
Jefferson Healthcare Reduces Patient No-Show Rate and Call Volume Using Artera
Artera streamlines health system’s patient communications, leading to a 25% decrease in call volume, 40% drop in no-shows for the largest primary care clinic, and 10-15% increase in bill payments. “What would have been a possible no-show – We’re able to see that cancellation immediately and try and refill that spot,” said Rachel Barbieto, Business […]
Patient Communication Platform: Buyer’s Guide
Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s right for you. Download the Patient Communication Platform Guide As patient expectations rise, providing a seamless patient experience becomes even more essential to remaining competitive. The Definitive Buyer’s Guide to a Patient Communication Platform breaks […]
Children’s Wisconsin Uses Wayfinding to Provide Concierge Patient Service
Navigating a huge hospital system can be intimidating for families especially when dealing with a sick child so Children’s Wisconsin wanted a solution that would provide directions for their patients and families all the way to their appointment door. Read about how Children’s Wisconsin brought their wayfinding technology and Artera together to create a “Google Maps” […]
Reducing Patient No-Show Rates: A Comprehensive Guide
UNC Health Exceeds Call Center Goals and Raises Referral Conversions by 45%
Renowned health system UNC Health used Artera to improve call center goals by 15% – 28%, leading to lower staff stress and increased morale.