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The first two years of the pandemic pushed clinical support staff to their limits. From disruptions to in-person care, massive amounts of coordination, new regulatory requirements and more, the stress created by ineffective patient communication, exacerbated by the pandemic, led to epic levels of burnout.

In the year since, as we approach the three-year mark of the pandemic’s onset, much has changed in the healthcare system, including a surge in digital innovation.

So, how have these trends affected staff? We wanted to find out. In a new study of more than 300 clinical support staff including nurses, physician assistants, front desk/reception and other medical professionals, we found that burnout and other problems are still high yet on the decline.

Download the free report below or read more here.