Altura Reduces Abandoned Calls by Over 1,000 Per Month with Artera Call to Text
Altura Centers for Health participates in a pilot program for the new Artera’s “Call to Text” feature which enables patients who call their providers to continue engagement via text messaging. Call to Text helped Altura’s call abandonment rate drop 5%, a decrease in nearly 1,000 abandoned calls per month. “The staff would love for everyone […]
San Ysidro Health Improves Access to Care During Pandemic
San Ysidro Health, an FQHC serving patients throughout San Diego County, deployed the Artera Rapid Release Program in April 2020 to deliver essential COVID-19 related patient communication and coordinate telehealth and in-person visits. In the first 60 days after implementing Artera, San Ysidro Health sent out 226,546 messages to its patients. “Many of our patients […]
Tiburcio Vasquez Health Center Increases Appointment Confirmation Rate by 220%
Learn how Tiburcio Vasquez Health Center improved communication with its predominantly Hispanic population, through Artera’s multilingual patient text messaging solution. “They’ve given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.” — Caleb Sandford, Chief Operations Officer, TVHC
Altura Lowers its Call Volume and Increases Patient Satisfaction
Learn how Altura Centers for Health used Artera to decrease no-show rates by 22 percent. “Our patients love it. It’s overdue; we should have been on this a long time ago. Patients can do multiple things and send a text and then not have to be waiting around for a response.” — Manuel Pedroza, Chief […]
Vista Community Clinic Improves Performance Metrics
Learn how Vista Community Clinic, a federally-funded healthcare organization in southern California used Artera to increase patient visits and satisfaction. “We keep finding more use cases!” — Michelle Monroe, Chief Operations Officer