Wheeler Health Lowers Call Volume and Enhances Staff Efficiency with Artera
Discover how Wheeler Health modernized patient communications and boosted staff efficiency using Artera’s conversational messaging, recalls, and broadcasts.
Lakeside Community Healthcare Taps Artera For Population Health Outreach
Lakeside Community Healthcare partners with Artera for targeted campaigns, boosting well-child exam bookings and showcasing the power of personalized patient outreach.
Cedars-Sinai Leverages Artera’s Conversation Builder to Streamline Workflows, Boost Patient Satisfaction and Recover Revenue
Leveraging Artera’s Conversation Builder, ChatAssist AI, Cedars launched a 2-day COVID-19 Assessment in July 2022 across three pilot practices: Digestive Disease, Pain Center, and Children’s Health Center practices. This new workflow created a better patient and staff experience, streamlining the screening process, reducing manual staff time spent screening, eliminating same-day cancellations, and, ultimately, the spread […]
TrueCare Reduces No-Show Rate by 23.5% and Enhances the Patient Experience With Artera
TrueCare, an OCHIN-affiliated community health center serving diverse and underserved communities in San Diego and Riverside Counties, was struggling with record-high no-show rates (17 percent) and high call volume in 2019 – even before the onset of the COVID-19 pandemic. Read about how they partnered with Artera to tackle these issues. “Our partnership with [Artera] […]
Altura Reduces Abandoned Calls by Over 1,000 Per Month with Artera Call to Text
Altura Centers for Health participates in a pilot program for the new Artera’s “Call to Text” feature which enables patients who call their providers to continue engagement via text messaging. Call to Text helped Altura’s call abandonment rate drop 5%, a decrease in nearly 1,000 abandoned calls per month. “The staff would love for everyone […]
Kheir Clinic Serves Diverse Community with Artera Multilingual Messaging
A community health center located in the Koreatown district of Los Angeles, California, Kheir Clinic becomes a vaccination destination for hard-to-reach patients through texting technology and multilingual outreach campaigns. “Our clinic got a quick start on vaccinations because we jumped on board with text outreach quickly,” said Shawn Werve, Vice President of Operations.
Community Memorial Health System Pivots During COVID Crisis
Like most healthcare providers in early March 2020, Community Memorial Health System (CMHS) had to quickly react to the overnight COVID-19 shutdown. CMHS turned to Artera to help them send out mass communications about their new telehealth system so they could continue servicing their community. “I don’t think we could have made it through this […]
Artera ChatAssist AI Saves Sansum Clinic 159 Staff Hours in COVID-19 Vaccine Rollout
Sansum Clinic saved 159 hours of staff time over 10 days with Artera ChatAssist AI. Download the case study to learn more about ChatAssist AI.
Cedars-Sinai Kerlan-Jobe Institute Improves Patient and Staff Satisfaction
Learn how Cedars-Sinai Kerlan-Jobe Institute (formerly Santa Monica Orthopaedic & Sports Medicine Group) used Artera to improve patient and staff satisfaction. “[Artera] has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more.” — Siobhan Palmer, Director, Cedars-Sinai Kerlan-Jobe Institute
Optimizing Revenue In Uncertain Times
A 2021 AHA study states the healthcare industry will lose between $53 to $122 billion, depending on the state of the economy. As health systems move forward in revenue recovery efforts after the COVID-19 pandemic, patient engagement will be key to their financial success. The Artera Optimizing Revenue In Uncertain Times playbook provides multiple workflows […]
Monterey Spine & Joint Reduces Patient Response Time From Days to Minutes
Monterey Spine & Joint, a busy, sizable sports medicine and physical therapy clinic, radically improved its call center answer rate from 60% to 95% using Artera conversational texting. The clinic also used Artera Broadcast Messaging to save time and improve staff efficiency whenever they needed to send out mass messages about scheduling changes or update […]
COVID-19 Vaccine Communication Playbook
This tactical patient communications playbook provides best-practices developed for educating patients about the COVID-19 vaccine, informing them of its availability, and scheduling/managing appointments. It includes strategies and sample messaging, which are currently being employed by WELL Health’s healthcare partners and clients in collaboration with our client success team. Download this playbook for tips to communicate […]