Monterey Spine & Joint, a busy, sizable sports medicine and physical therapy clinic, radically improved its call center answer rate from 60% to 95% using Artera conversational texting. The clinic also used Artera Broadcast Messaging to save time and improve staff efficiency whenever they needed to send out mass messages about scheduling changes or update their patients about COVID-19 protocols.
“[Artera] has completely transformed how MSJ communicates with our patients. It took patient communication from being one of our biggest sources of patient complaints to being an area that is one of our biggest strengths,” said Jason Wilfong, Chief Operating Officer.
