Ten years ago, our founders launched a vision to transform how healthcare organizations connect with patients. What started as a goal to simplify communication has evolved into a robust, AI-driven patient engagement platform that bridges gaps, creates efficiencies and improves healthcare experiences nationwide.
Today, we celebrate our 10–year anniversary—a decade of progress, growth and unwavering commitment to transforming the patient experience through better communication and engagement. This milestone is more than a marker of time—it’s a tribute to our culture, our evolution and the incredible people who embody our mission and values. Join us as we look back at the milestones that brought us here and ahead to the exciting future we’re building.
The Evolution of Artera
Over the last decade, Artera has continuously adapted and innovated to meet the evolving needs of healthcare organizations and their patients. Originally created as a straightforward texting solution for providers, it has evolved into a sophisticated, intelligent platform that streamlines, connects and elevates patient interactions into one unified system.
Today, Artera is trusted by over 900 healthcare organizations, including specialty groups, large health systems, FQHCs and federal agencies. Our AI-powered virtual agents allow providers to support their staff, streamline workflows and deliver superior care to the communities they serve. From self-scheduling to digital intake, billing and more, our solutions are built with deep healthcare expertise and thoughtful collaboration with our customers.
To appreciate where we are today, let’s look back, starting from the beginning:
2015: The Birth of WELL Health (Now Artera)
In 2015, our company was born out of frustration after an unnerving personal health scare experienced by our founder. Despite receiving high-quality care, our CEO and Co-Founder Guillaume de Zwirek found the process of coordinating care as a patient both inconvenient and inefficient: waiting on hold, leaving voicemails and missed calls was the norm. The burden of communication was placed on the patient, which felt backwards.
With healthcare’s deep resources, infinite market, and mission-driven employee base, it could be the #1 industry in customer service – and that became our mission. Starting as WELL Health, our platform initially provided simple texting solutions, a welcome innovation for healthcare providers looking to stay connected with their patients.
This ability to engage patients in real-time created a foundation for empathy-driven healthcare services, setting the stage for a broader transformation in the way providers and patients interact.
From Simple Texting to a Complete Solution for Patient Engagement
Over the years, Artera took bold leaps forward, with each step designed to solve the challenges healthcare organizations face. Here’s how we’ve evolved over the past decade:
- 2015-2022: WELL established itself as the go-to tool for healthcare texting, ensuring seamless patient-provider communication.
- 2022-2024: WELL rebranded to Artera and transitioned into a powerful patient communication software, enabling office staff to manage voice, text and web-based communication from a unified platform called Artera Harmony. This open platform – Artera Harmony – integrates with a provider’s existing technology, suite of applications and various departments, to streamline patient communications, minimize message overload and consolidate various channels for personalized messaging.
- 2024-2025: Artera became an AI-powered digital patient engagement platform, streamlining healthcare operations. Advanced capabilities like actionable insights, real-time language translation and workflow-enhancing efficiencies set us apart. Artera also launched many new solutions: Artera Intake & Payments, Artera ScheduleCare, Pulse Outreach, Branded Messaging and two new AI co-pilots.
- 2025 and beyond: True to its innovative spirit, Artera is committed to building the future of healthcare communication by introducing virtual agents for healthcare, offering cutting-edge automation for patient interactions while preserving the human touch.
Through every iteration, we’ve listened to our customers, evolving our solutions to address their most pressing challenges and scale with their growing needs.
10 Years of Impact
The numbers tell the story. Today, Artera is trusted by more than 900 provider organizations and enables 2 billion patient communications annually. Our platform supports messages in 109 languages, helping providers reach patients anywhere, and eliminating barriers of location or language.
Artera streamlines operations, cutting staff time by an impressive 72% while recovering over $1.6 million in revenue per use case. With a remarkable 98% customer renewal rate, it’s a proven solution that delivers exceptional results.
Celebrating Our Customers and Colleagues
But beyond the metrics, our greatest achievement is the trust and loyalty of our customers. From national hospital systems to local clinics, we are honored to support healthcare organizations in delivering better patient experiences.
In addition to our amazing customers, the driving force behind Artera’s decade of success is our people. From engineers to customer support managers, every Artera colleague has played a role in shaping our platform and culture. Together, we’ve created a team that values collaboration and a shared passion for making healthcare more accessible and efficient for patients nationwide.
To our team, customers and community, thank you for being part of this remarkable decade. The progress we’ve made would not have been possible without you.
Building the Future of Patient Engagement
What does the future hold for Artera? More innovation, collaboration and partnerships with healthcare providers to address the evolving needs of the industry.
Our commitment to being a leader in digital health and patient engagement remains steadfast. We will continue to leverage agentic AI to unlock new efficiencies, refine patient outreach and support a more connected, human-centered healthcare system. Most importantly, we promise to listen—to our customers, patients and the market—to ensure we stay at the forefront of healthcare innovation.
“With the proliferation and commoditization of AI across the market, differentiation really comes down to three key things—integration, distribution and documented workflows. As a trusted partner to over 900 providers, we’ve integrated AI into our platform for years to help them make smarter decisions and drive organizational growth. Artera will continue to build on these advancements to create new AI tooling which drives industry progress and enhances the patient experience.” – Guillaume de Zwirek, CEO and Co-Founder, Artera
Join Us in Shaping the Next 10 Years
Artera’s story is far from over, and the next chapter is just beginning. Whether you’re a healthcare professional, tech innovator or business leader, there’s a place for you here as we lead the charge into a smarter, more connected future for patients and providers.
Help us build better patient experiences. Explore our open positions today.
