The power of partnership
Artera and TrueCare have been awarded the CHIME Collaboration Award for their outstanding partnership to improve patient communication in the middle of a pandemic.
SINCE PARTNERING WITH ARTERA IN MARCH 2020
TrueCare's performance
A Partnership for CIOs and Patients
How Artera and TrueCare joined forces to impact staff workload, clinical care delivery, and business development in the midst of a global pandemic.
TrueCare, a community health center serving diverse and underserved communities in San Diego and Riverside County, was struggling with record high no-show rates and call volume, and needed a better way to communicate with patients. They evaluated various patient communication vendors and chose Artera (formerly WELL Health) based on integration capabilities, a growth mindset, and a shared vision for the best possible patient experience.
Since implementing Artera, TrueCare has reached 150,000 patients via the platform and 8.3 million messages total – reducing their no-show rate by 4 percent.
The Artera & TrueCare partnership is a shining example of “better together.” Investing time and thoughtful process into selecting the right partner – not just a vendor – can make your patient experience and provider experience that much more successful.
Reducing Patient No-Show Rates in FQHC spaces
Learn how to implement strategies that will reduce your no-show rates in this comprehensive guide.
Next Steps
Join 150+ FQHCs using Artera
Remove barriers to care and create meaningful connections by initiating patient conversations in their preferred language and method of communication.
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