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Named Best in Class in the North American Patient Engagement Market for Personalized End-to-End Customer Service and Industry-Leading Patient Communications Platform, Artera Harmony

SANTA BARBARA, Calif., January 30, 2024 – Artera, the SaaS digital health leader in patient communications, recently received the 2023 Customer Value Leadership Award from Frost & Sullivan. As a Customer Value Leader, the award recognizes companies that excel in delivering value to their customers with a focus on improving return on investment. The accompanying Frost & Sullivan report highlights the unique value Artera Harmony brings healthcare providers by delivering a “comprehensive and integrated patient communications solution,” and concludes, Artera’s “overall customer-first approach offers immense value to existing and new customers and solidifies Artera’s reputation in the market.”

“This award underscores Artera’s unwavering commitment to our customers,” said Sarah Shillington, Chief Customer Officer, Artera. “Everyday our Customer Experience organization stands beside our customers to help elevate their ideas, hear their challenges and empower them with the information and data they need to optimize their communications strategy. This award shines a light on the Customer Experience team’s partnership approach and hard work to deliver value for each of our unique 700 plus customers.” 

Artera Harmony Recognized for Elevating the Patient Experience  

Artera Harmony is an open system that orchestrates patient communication by integrating a hospital’s digital vendors, managing communication workflows from multiple stakeholders, and delivering communication to patients in a single unified and cohesive communication thread. 

According to the Frost & Sullivan report, Artera Harmony is “revolutionizing patient engagement by seamlessly connecting all healthcare applications through a single phone number, the health system’s phone number. Unlike independent bill, pay, digital paperwork, and protocol creation tools, Artera offers a comprehensive and interconnected solution.” The report also notes that by bringing “together all vendors through a proven, integrative, and vendor-neutral business focus that puts the patient experience as the top priority.”

Artera’s Customer-First Approach Delivers ROI   

Today, Artera is trusted by more than 700 healthcare organizations and federal agencies to facilitate patient communications which reach more than 100 million patients. Frost & Sullivan’s report assessed Artera’s customer impact across this expansive customer base and highlighted how Artera:  

  • Collaborates with clients in a consultative manner, creating success plans that align with their specific needs and key performance indicators.
  • Offers personalized analytics packages to help users access data efficiently and generate impactful reports to monitor improvement. 
  • Has a strong focus on customer evaluations and employs multiple methods to track customer satisfaction, including surveys, feedback forms, and regular meetings. 
  • Deploys an implementation strategy that provides high value to patients while minimizing customer workload, incorporating standardized interfaces and APIs to allow for rapid platform deployment.

According to the Frost & Sullivan report, Artera “uniquely leverages its expertise and technology to meet its customers’ needs and acts as a trusted partner to achieve the best possible outcome.”

The Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

Download the full Frost & Sullivan report here to learn more. 

About Artera 

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach

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About Frost & Sullivan 

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.