Experience matters. Especially in healthcare, where the stakes couldn’t be higher, choosing a partner with a deep understanding of the industry’s unique demands is critical. Over the past decade, Artera has demonstrated an unwavering commitment to transforming how healthcare organizations communicate with patients. But what sets Artera apart isn’t just its innovative platform – it’s the deep expertise in healthcare, ingrained in everything we do.
From a team tailored to support healthcare-specific challenges to insights that sharply improve engagement and efficiency, our experience empowers organizations to achieve exceptional results. Dive into why healthcare expertise makes all the difference and how Artera partners with organizations to deliver real impact.
10+ Years of Dedication to Healthcare Communication
For over a decade, Artera has been singularly dedicated to serving the healthcare industry. Unlike more general telecom providers, our platform is purpose-built for healthcare, and our backed by a team with years of hands-on experience in the field. This focus has enabled us to develop an intimate understanding of the unique challenges faced by healthcare providers, including communication at scale, regulatory compliance and patient engagement.
Unmatched Expertise in Patient Communication
Artera’s tools are informed by years of collaboration with healthcare organizations ranging from small practices and Federally Qualified Health Centers to national health systems. This level of experience has helped us design solutions that address industry pain points, including complex workflows like intake and payments, pre- and post-visit communication and referral management.
For example, Artera’s workflows integrate seamlessly into the operational rhythms of healthcare organizations. Providers can automate appointment reminders, self-scheduling confirmations and follow-up care instructions, all while personalizing messages to patients’ specific needs. This is only achievable with an innate knowledge of healthcare’s intricacies, informed by years of real-world application.
Built for Scale and Complexity
The healthcare landscape is continuously evolving, and Artera’s decade of experience has equipped us to adapt to organizational complexities. Whether it’s managing the day-to-day communication demands of a growing health system or supporting a hospital roll-out of patient engagement initiatives, Artera’s expertise ensures results at scale.
Artera’s Customer Success Team: Your Healthcare Partner
Every healthcare organization is unique, and so are its goals. That’s why Artera doesn’t just deliver a powerful platform; we also provide a dedicated Customer Success representative for each customer, working side by side with them to help achieve meaningful patient outcomes and optimize their use of the platform, including best practices for how to use our products and features.
The best part? Artera’s Customer Success and product leaders aren’t generalists. They are seasoned professionals with years of experience in the healthcare industry. This deep healthcare expertise allows them to understand the challenges healthcare providers face, from staffing shortages to fluctuating patient expectations.
From the outset, the Customer Success team takes a hands-on approach to help organizations design workflows, build campaigns and customize communication strategies that align with their operational goals. Whether it’s reducing no-show appointments or improving chronic care outreach, the team ensures that every feature of the platform is optimized to deliver results.
Continuous Support for Evolving Needs
Healthcare organizations don’t stand still, and neither do Artera’s professional services, customer success and product teams. Beyond onboarding, the team provides ongoing consultation and support, helping organizations refine their strategies with analytics-driven insights. This proactive engagement ensures long-term success as organizations grow and face new challenges.
For example, Dayton Children’s Hospital, an Artera customer, partnered with its customer support representative to utilize Artera’s Analytics platform to ensure operational excellence. The team was able to create a custom report to review outbound messages across various clinics, identifying frequently used phrases – to which the team was able to build out various automations and quick responses. This alone saved the staff 530 hours of staff time in just the surgery/perioperative practice.
“The data we are able to source provides us valuable insight into the patient experience. With it, we can measure the impact of our communication strategies, identify any issues or opportunities within individual departments, gauge patient engagement, and review historical data to inform our next steps in patient communication.”
– Mindy Becker, Digital Engagement Program Specialist, Dayton Children’s Hospital
Real Results from Real Expertise
Artera’s deep healthcare expertise isn’t just theoretical. It produces measurable outcomes that directly enhance operational efficiency, staff satisfaction, and patient engagement.
Improved Patient Engagement
The foundation of meaningful patient engagement lies in personalized, timely communication. Artera’s tailored tools and workflows—backed by healthcare expertise—result in higher response rates and improved patient compliance.
For example, Houston Methodist Hospital leveraged Artera’s platform to send post-discharge follow-ups. This initiative led to significant results: 29% fewer readmissions, 20% fewer revisits and 2-5% higher HCAHPS scores.
Enhanced Operational Efficiency
Administrative tasks can weigh heavily on healthcare staff, contributing to burnout and inefficiency. By applying healthcare-specific insights, Artera’s platform automates manual tasks like appointment scheduling, rescheduling and patient follow-ups. This dramatically reduces the administrative burden on staff.
One client, Wheeler Health, reported reclaiming 2,400 staff hours after implementing Artera. With this time freed up, staff could focus on delivering a high standard of care, greatly enhancing both morale and productivity. “It’s more so about reducing cumbersome tasks to focus more attention on the patients who truly need to talk to someone,” said Dan Herens, VP of Information Technology at Wheeler Health.
Get the Healthcare Expertise You Deserve
Healthcare is too complex and critically important to be served by a generalized communication tool. Artera’s 10+ years in the field, paired with its unique Customer Success approach, create partnerships that empower organizations to solve challenges effectively.
Whether it’s understanding the nuances of HIPAA-compliant messaging, managing multi-location integration or designing campaigns that increase preventive care participation, Artera combines expertise and technology to deliver outcomes that matter.
To learn more about how Artera’s expertise can transform the way you communicate with patients and staff, visit Artera.io.
