By: Keith Dutton, Vice President, Engineering, and Andrew Hwang, Engineering Manager, Machine Learning When people think of AI agents, they...

Artificial intelligence is reshaping how healthcare organizations operate, from streamlining administrative tasks to improving patient engagement. Yet, as these technologies...

How We’re Using This Capital to Redefine Patient Communications Solutions The patient communications landscape is undergoing its most profound transformation...

Most healthcare interactions still begin with a phone call, and too many end in frustration. Missed calls, long hold times,...

Why First Call Resolution Matters in Healthcare First Call Resolution (FCR) is a vital performance metric in healthcare contact centers....

Patient expectations for seamless digital experiences are rising, while administrative burdens strain staff. The solution: intelligent automation that maintains the...

Orthopedic practices face unique challenges in delivering exceptional patient care while managing high patient volumes, varied subspecialties and intricate workflows....

As a health system executive, you’re likely at a crossroads that could define your company’s competitive advantage for the next...

By: Cassie Pena, Senior Director, Product Management, and Simon Williams, Manager, Integration Engineering Organizations are quickly adopting AI agents for...

Artificial intelligence (AI) in healthcare is advancing at a rapid pace, offering organizations opportunities far beyond what early chatbot technologies...

The current state of healthcare communication creates unnecessary friction. Despite our industry’s best efforts, the majority of healthcare access is...

What’s Happening to Healthcare SaaS? Healthcare is at a crossroads. The demand for better patient experiences, lower administrative burden, and...