Recognizing Excellence in Patient Engagement
Artera has once again made waves in the healthtech industry, receiving the prestigious “Best Overall Patient Engagement Company” award in the 9th annual MedTech Breakthrough Awards. This recognition reflects Artera’s continued dedication to innovating in the patient engagement space, solidifying its position as a leader in transforming patient-provider communication.
Winning this award places Artera among the brightest minds in digital health and medical technology and further highlights its impactful approach, including the use of AI-powered virtual agents and patient-centered communication strategies focused on enhancing healthcare experiences.
What Are the MedTech Breakthrough Awards?
The MedTech Breakthrough Awards is an annual program that celebrates trailblazing companies, platforms and products in the global medical technology space. Covering topics ranging from telemedicine and wearable health devices to AI-powered diagnostics and patient engagement tools, this program remains one of the industry’s most competitive and highly regarded honors.
This year’s accolades were fiercely competitive, with 4,500 nominations from top organizations around the world vying for a chance to be recognized. Winning in such an esteemed event underscores not only industry credibility but also positions companies as leaders in innovation.
Artera is in remarkable company, as this year’s award winners featured several big names and groundbreaking innovations in digital health and technology. Here are just a few winners from other categories for 2025: Johnson & Johnson, Welldoc, Abbott, ŌURA, Included Health, Medtronic, DocGo, Zimmer Biomet, Elsevier, Nike Training Club, Sleep Number Corporation, Medidata, IQVIA and more.
How Artera Stands Out in the Patient Engagement World
In 2024, Artera earned the prestigious MedTech Breakthrough Award for “Best Patient Communication Solution,” solidifying its position as a leader in patient engagement. Since then, we’ve built on this success, continuously enhancing our solutions to better serve our customers.
With over 900 healthcare systems and federal agency customers, we deeply understand the pressures providers face today—having to achieve more with less. With a surge of digital patient communication, staff are tasked with managing a high volume of patient interactions, leading to slower response times and increased stress.
At Artera, we are committed to addressing these challenges – harnessing the latest advances in AI. That’s why we recently unveiled new AI-powered innovations, pushing the boundaries of what’s possible in patient communications:
- Insights AI Co-Pilot: Analyzes patient engagement data to provide insights and timely recommendations for staff, encouraging data-driven decisions.
- Staff AI Co-Pilot: Empowers staff to manage patient communications faster / more accurately with tools like conversation summaries and language translation.
But that’s not all – we’ve recently unveiled an expanded suite of solutions, elevating Artera into a complete solution for patient engagement, supporting every stage of the patient journey, from pre-to post-visit:
- ScheduleCare: Empowers patients to self-schedule and enables automated waitlist management
- Intake and Payments: Enables providers to capture more revenue, save time and improve the patient experience with digital patient intake and payments – including insurance verification and pre-visit payments (85% shorter check-in time)
- Pulse Outreach: Enables “set and forget” outreach to desired patient populations, with dynamic lists that auto-refresh – making it easier for population health leaders to automate mass outreach to close gaps in care (one provider converted 20% of previously unresponsive patients to schedule an Annual Wellness Visit in 60days)
Thanks to these innovations, Artera unifies online self-scheduling, intake, payments, and population health outreach into one, single communication thread – simplifying both the patient and provider experience.
In 2024, Artera also unveiled branded messaging – the first solution to deliver rich messaging to the industry. Providers can deliver a branded messaging experience by including their logo, images and information in the patient’s messaging app.
What’s more, each patient touchpoint is visible within our Unified Communication History (from Artera and third-party vendors) so that providers can see the totality of their patient outreach and set cadences / throttle messaging to avoid over-communicating with patients.
Artera empowers providers to seamlessly manage all communication through a single, trusted phone number. It’s no surprise that our platform is relied upon to deliver 2+ billion messages annually to over 100 million patients.
Artera’s top decile of customers achieve:
- 94% Patient response rate
- <3% No show rate
- <10% Late cancellation rate
- >70% referral conversion rate
- >75% completion of annual exams
A New Honor Joins Our Ever-Growing List of Accolades
We pride ourselves in leading the charge to make healthcare #1 in customer service. And it’s not just talk—this past year, Artera has received significant recognition for our efforts, in addition to its recognition as “Best Overall Patient Engagement Company,” including:
- “Best in Conversational AI” by AVIA Marketplace
- “World’s Best Digital Health Companies 2024” from Newsweek
- #181 fastest-growing company – 2024 Deloitte Technology Fast 500
- Inc. 5000 list of fastest-growing companies – 5 consecutive years
What’s Next for Artera?
With this recognition, Artera is poised to continue its mission of setting the standard for patient engagement in healthcare. The company has plans to further evolve its AI-powered patient engagement tools, expand its reach across new health systems and support healthcare providers in delivering seamless healthcare experiences.
Artera’s continued focus on accessibility, technology integration and patient-centered design will undoubtedly drive even greater success in years to come.
For healthcare providers looking to take their patient engagement efforts to the next level, Artera’s platform offers a transformational solution. Interested organizations are encouraged to explore how Artera can enhance their patient communication and ultimately improve care outcomes.
Learn more about our new AI-powered solutions or book a demo today.
