Industry Trends

We all know that artificial intelligence (AI) is everywhere, in every industry and in (nearly) every aspect of our lives....

Agentic AI is the talk of nearly every industry in 2025, and healthcare is no exception. From transforming patient interactions...

Patient communication: an underrated backbone of quality care, and arguably one of the most significant factors within patient engagement. While...

Healthcare organizations face a host of communication challenges—from ensuring timely patient outreach to managing the burden on administrative staff. Inefficient...

Patient outreach is a significant piece of the healthcare puzzle, driving patients toward meaningful interactions and engagement. While most providers...

Imagine a world where every communication across a patient’s healthcare journey is seamlessly coordinated without the confusion of overlapping messages...

Navigating modern healthcare systems can often be a challenging experience for patients. From appointment scheduling to rescheduling, the processes can...

If you haven’t yet already, please check out our two previous blogs covering the first two best practices related to...

The referral process is a critical piece of the patient journey; it ensures that patients receive the highest level of...

A one-size-fits-all approach is an unrealistic way to communicate with patients. The same text sent to two different individuals may...

In October 2021, ArteraTM released a report, “Clinical Support Staff Burnout Linked to Patient Communication Challenges,” an in-depth study measuring...

The evolution of healthcare CIO top priorities   Over the past few years, the traditional roles and responsibilities of healthcare CIOs...