If you’ve had the opportunity to read our latest blog, you’ll know that we at Artera have been hard at work, recently launching a variety of exciting new products to improve healthcare communications.
The excitement doesn’t stop there, however. In addition to the three new products we launched at Artera Heartbeat’24, we are thrilled to announce two new AI-powered products: Artera Staff AI Co-Pilot and Artera Insights AI Co-Pilot.
These products were unveiled at the event, along with major upgrades to our award-winning patient communications platform, Artera Harmony. These advancements are designed to improve the patient experience, optimize healthcare operations and alleviate administrative burdens.
Exploring AI & Data Readiness in Healthcare Communications
At Artera Heartbeat’24, Ashu Agte, Chief Technology Officer of Artera, showcased the company’s latest products, while also articulating Artera’s overarching vision for artificial intelligence (AI) and the relationship between data and AI.
Let’s first talk about the relationship data has with AI. We know that for AI to be successful, it requires a data set to perform pattern recognition. The more data AI can get, the smarter and more accurate it gets.
When considering Large Language Models (LLMs)—the technology powering generative AI platforms—we realize they significantly streamline our work. These models analyze countless websites, compile all available answers and present the most relevant and confident response to us as consumers.
While LLMs enhance efficiency, they ultimately still rely on internet sources, which can lead to inaccuracies due to outdated pages and misinformation.
Where the AI Industry is Headed: Artera’s AI Vision
These inaccuracies within AI solutions are a concern for providers, too. Despite significant advancements of AI technologies within healthcare, and approximately 15% of providers reporting they have implemented an AI strategy (up from 5% in 2023), several barriers still impede broader adoption of AI. Along with cost and accuracy challenges, healthcare organizations often cite regulatory and legal concerns as significant hurdles to implementation.
This is why infusing health system data to off the shelf LLMs is a key part of solving your AI strategy and ensuring accurate information is utilized. As Agte points out, a successful AI strategy involves two elements: accurate data, and large amounts of it to be statistically relevant.
According to Agte, the AI industry is primarily evolving towards two high-level AI products: Virtual Agents, which ultimately make human-like decisions, and Co-Pilots, which help accelerate efficiencies – but with a human making the final decision. At Artera, we are working on both.
Today, however, we’ll focus on our two new Co-Pilots:
Artera Staff AI Co-Pilot:
The Artera Staff AI Co-Pilot leverages healthcare conversational data to empower administrative staff in efficiently managing patient communications with greater speed and accuracy. This innovative tool features four key skills designed to enhance patient interactions, accelerate response times and alleviate the administrative workload:
- Translation: Offers culturally-relevant, real-time translation for inbound patient messages and outbound staff responses using the patient’s preferred language, ensuring that language is never a barrier to receiving care.
- Predictive Text: Provides real-time text suggestions that enable staff to respond more quickly and accurately to patient inquiries.
- Message Shortening: Assists in rewriting lengthy messages to enhance brevity and clarity, ultimately reducing the total number of messages sent to patients.
- Conversation Summaries: Summarizes patient conversations, making it easier for staff to summarize and document conversation history, including saving in EHR or CRM systems.
Artera Insights AI Co-Pilot:
Inside the Artera platform, Artera Insights AI Co-Pilot is designed to assist healthcare organizations in making data-driven decisions. It analyzes patient engagement data to deliver actionable insights and timely recommendations. Currently available:
- Smart No-Show Reports: Using predictive analytics, Smart No-Show Reports identify patients at-risk for missing appointments, offering healthcare providers the opportunity to intervene, engage and ideally improve care.
Coming in Q1 2025:
- Smart No-Show Inbox: Enhances the Smart No-Show Reports by visually tagging individuals at risk of no-shows directly within the Inbox.
- Smart No-Show Trigger: Automate outreach to your at-risk patient appointments leveraging Artera Triggers.
- Next Best Actions: Provides a dashboard inside the Staff Console to surface key insights and suggested follow-up actions.
In addition to the two new AI-driven products, we’re excited to announce a few new enhancements to Artera Harmony, our award-winning patient communications SaaS platform:
- Flows: Facilitates multi-step conversation sequences while leveraging Natural Language Understanding (NLU) to automate patient engagement. New reusable Message Blocks, a Template Library and Flows reporting are now natively available within Harmony.
- Homepage with Next Best Actions: The Artera homepage features clear “action items” for users, emphasizing conversations that require attention and providing insightful analyses from engagement data.
- Message Categorization: Utilizes machine learning models to categorize patient communications, enabling the creation of innovative reports, advanced inbox filters and new insights on the homepage.
- Native Value Reports: Analytics infrastructure built directly into Artera’s product, putting performance benchmarking, ROI reporting, and greater reporting capabilities at the fingertips of staff users.
Coming in Q1 2025:
- Smart Inbox: An upgraded inbox UI/UX, designed to enable staff to effectively manage larger patient populations.
Embracing AI to Improve Healthcare Operations and Advance Patient Care
As AI technologies continue to advance, their integration into healthcare will only grow deeper, enhancing patient care, streamlining operations and enabling data-driven decision-making. Payers and providers alike must adapt and embrace these innovations to remain competitive in the market. By leveraging AI, they can improve efficiency, optimize resources, and ultimately deliver better outcomes, staying ahead in an increasingly tech-driven landscape.
At Artera, we are committed to enhancing our products and services to align with the evolving industry. We hope these two new AI-driven products – as well as Artera Harmony enhancements – will streamline operations to reduce manual work, unleash your staff’s potential and advance your AI strategy.
