Company - Artera

Our MIssion

Making Healthcare #1 In Customer Service

Great customer experiences and healthcare are rarely synonymous—but they should be. That’s what drives us to help foster better communication between you and your patients, enhancing every stage of their journey with AI-powered healthcare agents (voice and text) designed for healthcare.

2015

founding

50+

awards & recognitions

20B+

patient interactions

1000+

healthcare provider customers

Artera: Proven At Scale

Transforming Patient Experience

Artera enhances every stage of the patient experience with AI agents (voice and text) designed for healthcare. Trusted by 1,000+ provider organizations engaging 100 million patients annually. Artera helps support 2B communications in 109 languages across voice, text and web.

Our Six Leadership Principles

How We Work and What We Expect of Each Other

Start with the Customer

We put the customer’s needs at the center of every decision, and we choose what’s best for them even when it’s harder for us.

Sustain a Growth Mindset

We look for the gaps in our own judgment and work to close them, welcoming honest feedback and changing our minds when the evidence calls for it.

Take Ownership, Drive Outcomes

We pick up problems even when they sit outside our lane, and we stay with the work until the outcome is real, not just the effort.

Inspect to Understand

We look closely at how things actually work, ask the next question, and seek evidence before settling on an answer.

Speak Up and Earn Trust

We say what we honestly think, listen with equal care, and follow through on what we commit to.

Insist on High Standards

We hold a high bar for quality and security, especially under pressure, and we’re honest about the trade-offs we make.

Our History

In 2015, our company was born out of frustration after an unnerving personal health scare experienced by our founder.

Although healthcare is filled with amazing physicians, nurses and staff, the process of coordinating care as a patient is inconvenient and inefficient.

Much of the way patients communicate with their doctor’s office – waiting on hold, leaving voicemails, and missed calls – has not changed in decades. At the time of our inception, freeform texting wasn’t technically legal for healthcare purposes (this soon changed). The vast majority of the communication burden was on the patient. To us, this felt backwards.

With healthcare’s deep resources, infinite market, and mission-driven employee base, it could be the #1 industry in customer service – and that became our mission.

Today, Artera has a decade of healthcare expertise, powered by AI. Our platform is trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs, and federal agencies – engaging 100 million patients annually.