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Artera Receives Frost & Sullivan Customer Value Leadership Award

Named best in class in the North American patient engagement market for personalized end-to-end customer service and industry-leading patient communications platform, Artera Harmony.

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about the award

"Artera Changes the Game for Patient Communication"

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across 10 categories for each nominated company. Ultimately, they found that Artera is the leader in the patient engagement category, with research analysts noting that Artera’s “overall customer-first approach offers immense value to existing and new customers and solidifies Artera’s reputation in the market.”

“With its innovative patient communication platform, Artera offers a cloud solution that integrates with many healthcare applications and EMRs, revolutionizing patient communication and increasing patient engagement. Unlike independent bill, pay, digital paperwork, and protocol creation tools, the Artera platform delivers interconnected patient communication via the physician’s phone number, allowing seamless interactions and responses.”

Manuel Albornoz, Best Practices Research Analyst, Frost & Sullivan

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What You'll Learn

How Artera Harmony is revolutionizing patient engagement by connecting all healthcare applications through a single, recognizable phone number

Why Frost & Sullivan awarded Artera for providing personalized end-to-end customer service and best-in-class patient communications products

More about how Artera’s platform and marketplace of third-party integrations have transformed patient communications, improving administrative workloads for staff along the way

What Our Customers Are Saying

We all felt a great deal of confidence that partnering with Artera was going to be the right choice for us and our patients. Now that we’re a couple of weeks in, I cannot say enough for how professional, patient and easy to work with everyone on the Artera side has been. The team did a fantastic job getting us setup so quickly…the Artera product and the Artera team have exceeded all expectations thus far.

Primary Care Manager

We like the engagement with Artera; it’s very personal. They’re willing to work with us on these projects. There’s nothing better than a simple program that just works.

Manuel Pedroza Chief Information Officer, Altura Centers for Health

Artera's implementation and training are fantastic. I can't say enough good things about Artera. From the very beginning, we have had a great collaboration with them to operationalize the system. Artera has a really good team.

Director

We are working together with Artera to make our organization more successful. We have good collaboration with our account managers. Many times, we have talked about something that we were trying to do, and we have wondered whether we could use Artera for it. Then, the next day, our account managers have had a plan that fits into our organization's operations.

Director

In terms of onboarding, your system is so turnkey - as is your setup process and the team in place who was supporting us. We were surprised we were able to successfully implement in just four to six weeks. And, as far as technical changes go, it was seamless thanks to the efficient implementation process the Artera team sets up.

Director of Marketing

We work very closely with Artera on many things. I really appreciate the partnership that they offer us. They are more part of our team than a vendor.

Director

See Firsthand How the Artera Platform Drives Customer Value

We are committed to empowering our customers to unleash the full potential of the Artera platform to reduce staff workload, improve patient outcomes, and drive value for their organizations.