Hanger Clinic Deploys Conversational Messaging with Artera to Improve the Staff and Patient Experience
To kick off using the Artera platform in November 2022, Hanger Clinic “made a bold move” and started strong, piloting conversational messaging across 29 patient care centers, their national call center, and their financial counseling department, using it for scheduling, payments, referrals, and insurance. Over the 90-day pilot, the team saw impressive results including a […]
UNC Health Exceeds Call Center Goals and Raises Referral Conversions by 45%
Renowned health system UNC Health used Artera to improve call center goals by 15% – 28%, leading to lower staff stress and increased morale.
Optimizing Revenue In Uncertain Times
A 2021 AHA study states the healthcare industry will lose between $53 to $122 billion, depending on the state of the economy. As health systems move forward in revenue recovery efforts after the COVID-19 pandemic, patient engagement will be key to their financial success. The Artera Optimizing Revenue In Uncertain Times playbook provides multiple workflows […]
COVID-19 Vaccine Communication Playbook
This tactical patient communications playbook provides best-practices developed for educating patients about the COVID-19 vaccine, informing them of its availability, and scheduling/managing appointments. It includes strategies and sample messaging, which are currently being employed by WELL Health’s healthcare partners and clients in collaboration with our client success team. Download this playbook for tips to communicate […]
Tandem Health Reduces No-Shows by 25%
Learn how Tandem Health solved its high no-show rate with Artera, moving communication from a clunky patient portal messaging system to convenient, secure text messaging. “Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.” — Marty Martin, Director of Clinical Informatics
Signature Medical Group Boosts Patient Satisfaction and Their Bottom Line
Signature Medical Group (formerly St. Charles Orthopaedic Surgery Associates) knew there was a better way to automate FAQ communications with their patients that would give them a positive return on their investment. Learn how Signature Medical Group increased revenue and delighted patients. “Artera is one of those rare solutions that makes the patient care experience […]