Agentic AI is the talk of nearly every industry in 2025, and healthcare is no exception. From transforming patient interactions to creating measurable efficiency gains for staff, agentic AI solutions are reshaping how healthcare providers operate. But why is now the right time for agentic AI in healthcare?
We spoke with Guillaume de Zwirek, CEO and Co-Founder of Artera, to discuss why agentic AI is gaining traction, how it’s being deployed across the industry and what the future holds for this innovative technology.
The Case for Agentic AI in Healthcare
Q: Why do you think providers are showing heightened interest in agentic AI now?
Guillaume de Zwirek: From my daily conversations with providers, it’s clear that agentic AI is gaining interest for two primary reasons. First, there’s financial pressure. Persistently high interest rates and increases in reimbursement pressures are forcing healthcare organizations to rethink how they allocate resources. Second, there’s a fear of being left behind. AI has been dominating the media, creating urgency among healthcare providers who want to stay in step with innovation.
That said, every provider is at a different stage in their AI adoption journey. There are those “window shopping,” fighting to stay relevant with their boards and teams, while others are enthusiasts ready to build an agentic workforce. Regardless of where they stand now, one thing is abundantly clear: agentic AI will play an integral role in the patient experience in the future.
Q: What common use cases are you seeing for agentic AI and where does it have the most potential?
Guillaume de Zwirek: There are a few natural places where agentic AI in healthcare has potential, and is particularly promising in areas like call centers with specific use cases, such as scheduling, billing support, test results and Rx refills or management. These use cases have the potential to save thousands to millions of dollars, in addition to improving operational efficiency while giving patients quicker and more empathetic support.
For example, our team at Artera has already seen tremendous success with our Co-Pilots. Healthcare providers can save revenue and countless hours of staff time in these areas while dramatically improving the patient experience.
How Artera is Leading the Charge in Agentic AI
Q: How is Artera contributing to the adoption of agentic AI in healthcare?
Guillaume de Zwirek: At Artera, we meet healthcare organizations wherever they are in their AI journeys. Whether they’re testing AI’s potential or jumping in with both feet, our solutions allow them to seamlessly integrate agentic AI into their daily operations at their own pace.
We offer three distinct agentic solutions:
- Co-Pilots: Tools that support human staff by helping automate and streamline patient communications.
- Flow Agents: Rules-based agents that supercharge your staff, streamlining workflows and automating routine tasks.
- AI Agents: Fully autonomous, intelligent agents (voice and text) that streamline operations and support decision-making (working alongside your team).
With these tools, we aim to redefine patient interaction and operational efficiency while addressing the unique challenges healthcare providers face.
Q: What sets Artera apart from other AI-powered virtual agent companies?
Guillaume de Zwirek: The agentic AI market today is noisy, with many companies claiming to offer similar services. Providers should focus on three factors to distinguish the best players:
- Rich integration capabilities with their EHR systems.
- Proven market distribution that allows for quick activation.
- Validated workflow experience that ensures the AI is ready for healthcare, not being “trained in real-time” using providers as guinea pigs.
Since the tech itself (AI agents) is generally commoditized and not a huge differentiator, healthcare providers should look for differentiation based on those factors – in addition to cost.
At Artera, we’ve built our solutions directly for healthcare, leveraging decades of industry expertise. This dedication has helped us gain the trust of over 900 healthcare organizations and 100+ providers already using our Co-Pilots.
A Closer Look at Artera’s AI Co-Pilots
Q: What exactly are Artera’s Co-Pilots, and what do they do?
Guillaume de Zwirek: Our Co-Pilots include two AI-powered solutions designed specifically for healthcare teams. I talk with providers every day who are working hard to deliver a great experience to their patients and drive organizational growth. But sometimes, it feels like a zero-sum game. Our solutions are built to support meeting patient needs while also driving operational efficiency and revenue growth. Providers shouldn’t have to choose one or the other.
- The Staff AI Co-Pilot: Helps healthcare staff manage patient communications faster and more accurately. It includes three skills – with more coming. The language capability, in particular, eliminates language as a barrier to care, instantly making a provider’s patient access team fluent in more than 100 languages.
“One of the stickiest features of the Staff Co-Pilot is the language translation. We’re seeing thousands of real-time language translations into Spanish, Chinese (Cantonese & Mandarin), Vietnamese, Arabic, Russian, Portuguese, Haitian Creole, and Pashtun, and many more,” said de Zwirek.
- The Insights AI Co-Pilot: Designed to help healthcare organizations make data-driven decisions, this Co-Pilot analyzes patient engagement data to provide actionable insights and timely recommendations via the Artera Homepage.
Overall, these tools empower healthcare teams to work more efficiently while delivering higher-quality patient care. Today, over 85 healthcare providers have deployed the Artera Staff AI Co-Pilot, and nearly 30 healthcare organizations have deployed the Artera Insights Co-Pilot. In total, the two Artera Harmony Co-Pilots have been deployed by more than 100 healthcare providers, while we continue to attract market interest and onboard new customers.
Q: What kind of feedback have you received on these tools?
Guillaume de Zwirek: The feedback from healthcare providers has been overwhelmingly positive. Staff using the Staff AI Co-Pilot consistently report that it “makes their jobs easier.” Meanwhile, users of the Insights AI Co-Pilot describe it as “effective at meeting their needs” and “valuable for simplifying workloads.”
One success story comes from Micheal Young, VP of Operations at Yakima Valley Farm Workers Clinic. He shared how the Staff Co-Pilot allows his team to seamlessly translate inbound and outbound messages, freeing up time for meaningful patient interactions. This kind of feedback reinforces the impact our solutions are having across the industry.
“The Staff Co-Pilot has been an invaluable tool in strengthening our connection with our patients,” Micheal Young, vice president of operations at Yakima Valley Farm Workers Clinic, said in a statement. “It allows our staff to seamlessly translate inbound and outbound messages, freeing up more time to focus on meaningful, high-value patient interactions.”
Interested in Learning More About Agentic AI in Healthcare?
Agentic AI is shaping the future of healthcare by enhancing efficiency, reducing costs and improving patient outcomes. Artera enhances every stage of the patient journey with AI-powered virtual agents (voice and text) designed for healthcare. Trusted by 900+ provider organizations—including specialty groups, FQHCs, large IDNs, and federal agencies—our virtual agents support front desk staff, streamline workflows, and engage 100 million patients annually.
Interested in seeing how Artera’s AI-powered tools can enhance your operations and workforce? Schedule a demo today and experience the benefits of AI-powered virtual agents firsthand.
