We’re excited to announce we’ve been named the 2025 Frost & Sullivan Technology Innovation Leader in the patient engagement platforms and solutions industry. This prestigious recognition underscores our unwavering commitment to improving patient engagement and patient communication. Being honored with this award highlights the impact of our innovative solutions on advancing digital transformation across healthcare systems.
This marks the second time we’ve been honored by Frost & Sullivan. In 2023, we received the Customer Value Leadership award in the North American patient engagement market, celebrated for our personalized, end-to-end customer service and innovative patient communications platform, Artera Harmony.
About the Frost & Sullivan Recognition
The prestigious Frost & Sullivan award recognizes companies that demonstrate excellence in growth strategy, innovation and customer impact within their respective industries.
Determined by a rigorous analytical process, the final award recipient is evaluated against multiple nominees for each award category. Frost & Sullivan’s process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company: Business Impact and Technology Leverage.
The evaluation criteria include the organization’s ability to address market challenges with forward-thinking solutions, the uniqueness of their offerings and their measurable impact on client outcomes.
Frost & Sullivan found that Artera excels in many of the criteria in the patient engagement platforms and solutions space, with analysts calling it a “transformative force in the patient engagement platforms and solutions industry.”
Enhancing Customer Impact Through Powerful Technology Innovation
Over the past few years, the patient engagement landscape has grown increasingly complex, with a wide array of vendors offering various communication tools. Some focus on self-service features and SMS gateways, while others specialize in automating tasks like appointment reminders through EHR integration. Meanwhile, clinically driven providers design disease-specific care journeys guided by licensed healthcare professionals.
This fragmented approach has led to solutions that address specific needs but lack cohesion, forcing providers to rely on multiple tools. Frost & Sullivan emphasizes the growing necessity for unified communication platforms to resolve this issue. To genuinely improve patient engagement, providers must focus on implementing integrated, all-in-one solutions that offer a seamless and comprehensive experience.
Cue Artera.
Driving Innovation in Patient Engagement
The 2025 Technology Innovation Leader honor acknowledges Artera’s groundbreaking advancements, particularly its ability to streamline and consolidate communications, integrate across a health system’s tech stack (including EHRs and third-party vendors) and meet the growing demand for personalized, multilingual engagement across diverse patient populations. At the heart of our success is Artera Harmony, our AI-powered patient communication platform, which has been celebrated for transforming how healthcare systems interact with patients.
Healthcare organizations face increasing pressure to adopt technology that not only simplifies operations but also elevates patient satisfaction. Artera’s platform delivers on both fronts by offering:
- Scalable AI-Driven Solutions & Insights: Advanced artificial intelligence capabilities (including a template library based on proven customer experiences) optimize communication patterns, driving higher patient engagement rates and better outcomes.
- Multilingual Communication: Bridging language gaps to cater to patient diversity and ensure accessibility for all.
- Robust System Integration: Providing full interoperability with electronic health records (EHRs) and other healthcare applications for a unified digital ecosystem.
- Adaptable & Secure Technology: Robust, adaptable tools that meet healthcare systems’ growing needs while maintaining stringent data protection standards. Supports intake, forms, scheduling, payments, post-discharge, billing, etc.
Above all, Frost & Sullivan analysts highlighted Artera’s ability to empower health systems with scalable, efficient and secure technology solutions that meet patients where they are, whether through SMS, email or phone calls—all tied conveniently to a single point of contact.
Acknowledging the Role of Collaboration
This award is not just a reflection of the innovation inherent in Artera’s solutions, but also a celebration of our partnerships with over 1,000 healthcare organizations. By actively listening to customer feedback and anticipating their needs, Artera ensures our products evolve to meet the dynamic demands of the healthcare landscape.
Our approach emphasizes more than cutting-edge technology; it embodies a commitment to long-term collaboration. According to Industry Analyst, Sagar Mukhekar, “A problem-solving mindset drives product development, ensuring teams address customer needs rather than simply building requested features. By understanding customers’ underlying challenges, Artera delivers meaningful solutions (rather than just adding functionality).”
A key example of this partnership-driven approach is our work with Children’s Wisconsin, where Artera collaborated with their team to develop a digital “wayfinding” solution, helping patients and families easily navigate the hospital campus during complex construction phases.
A Continuing Mission to Transform Healthcare
Winning this award is a monumental milestone, but it is also a motivator to achieve even greater heights. At Artera, we are steadfast in our mission to transform patient engagement and enable healthcare organizations to operate more efficiently while delivering exceptional experiences.
The Technology Innovation Leader recognition validates the impact Artera has made to date, while also shining a light on the exciting future ahead. By bridging the gap between patients and providers—and doing so through innovation, empathy and collaboration—Artera is shaping the next generation of patient communications.
Download the full Frost & Sullivan report here to learn more.
See What’s Possible with Artera
We couldn’t have achieved this without the trust and support of our customers and partners. Our vision is to continue to transform the industry, delivering value-driven solutions that make a meaningful impact for both patients and providers.
Are you ready to redefine patient engagement and operational efficiency at your organization? Learn more about Artera’s cutting-edge solutions or request a demo today. Together, we can make patient communication more integrated, accessible and efficient for everyone.
