We’re thrilled to announce our online learning center, Artera Academy, has reached a significant milestone—10,000 learners! Not only does our robust resource center enable users to learn how and when they want but it also highlights our company’s unwavering commitment to customer education and empowerment.
Customer Education Leads to Empowered Users
Healthcare providers today face immense stress, and mastering new technology should not contribute to it. That’s why we believe quality customer education is more than just a perk; it’s a crucial aspect of success. When users are well-educated, they can use tools and platforms more efficiently, leading to better outcomes and overall satisfaction. By providing high-quality, accessible educational content to customers, users become more empowered to be self-sufficient and confident in their use of such tools.
What is Artera Academy?
Rooted in adult learning theory, the Artera Academy equips our 800+ customers with easily accessible educational content to maximize the use of the Artera platform, with the goal of delivering more seamless, connected patient experiences.
The online learning center is an all-inclusive educational platform designed to empower healthcare leaders and Artera customers with the knowledge and skills they need to maximize their use of Artera. Whether it’s understanding the platform’s functionalities, managing implementations, or troubleshooting issues, Artera Academy has you covered.
Easily Accessible Educational Content: One of the standout features of Artera Academy is its self-service, on-demand coursework. Users can access various courses at their convenience, allowing them to learn at their own pace. This flexibility is crucial for busy healthcare professionals who may not have the time for traditional, scheduled training sessions. With over 20+ online courses covering a wide range of topics from platform overviews to campaign management, users can access content asynchronously, meaning they can start and stop their coursework whenever they like. Upon completing a course, users can download guides for future reference, ensuring that the knowledge gained is always at their fingertips.
Overall, these courses have an average satisfaction rate of 85 percent, highlighting their effectiveness and value to customers.
Various Content Types: Since we understand that different learners have different needs, Artera Academy offers a variety of content types for users to engage with. Whether you prefer videos, articles, or interactive simulations, you can choose the format that best suits your learning style. This approach ensures that every user can find the resources they need in a way that resonates with them.
Enhanced User Interface: We understand that a smooth user experience is crucial for effective learning. That’s why Artera Academy features an enhanced user interface designed to be intuitive and user-friendly.
Certificates of Completion: To recognize and reward the efforts of our learners, Artera Academy issues certificates upon the completion of coursework. These certificates serve as a testament to the user’s dedication and expertise, providing tangible proof of their skills and knowledge.
Learn Even More with Other Artera Resources
Artera Knowledge Base
Another major resource we have available is Artera’s Knowledge Base, a self-service online library with over 200 articles to support implementation and troubleshooting. The content is updated daily, ensuring that users have access to the most accurate and relevant information. Whether you’re a new user or a seasoned pro, the Knowledge Base is an invaluable tool for ongoing learning. Want to dig in? Check out a few of our most popular pages, including Campaigns Overview, Smart Phrases, and Satisfaction Forms.
Fun fact: There have been 13,000 Knowledge Base searches in 2024 thus far.
Continuing Education Webinars
To keep our users updated and engaged, Artera also offers weekly Continuing Education Webinars on Wednesdays. These live sessions create a space for Artera users to connect, learn, and enhance their knowledge and is an excellent opportunity for users to ask questions, share experiences, and gain insights from experts.
Check out a list of upcoming webinars, as well as on-demand webinars, here.
Join the Artera Academy Community
While reaching 10,000 learners is just the beginning for us, this milestone is a testament to the value and impact of quality customer education. Artera Academy is committed to continually enhancing its offerings to meet the evolving needs of healthcare leaders and Artera customers.
If you haven’t yet explored Artera Academy, and our other various customer education resources, now is the perfect time to start! Join a community of knowledgeable and engaged healthcare professionals who are committed to excellence and take the first step towards mastering the tools and skills you need to succeed using Artera’s technology within your organization.
For more information or to get started using Artera Academy, visit this link here.
