Your AI Journey, Your Pace: AI Solutions Built for Flexibility |

Why Artera

A Decade of Expertise in Patient Engagement

We understand the unique challenges of patient communication. That’s why we’ve been dedicated to solving them for the past decade. Today, over 900 healthcare organizations and federal agencies trust Artera to power billions of patient interactions each year. Discover why they rely on us…

The Artera Impact

More Efficient Staff, More Profitable Organizations and Better Patient Experiences

0 %
Reduction in Staff Time
$ 0 M
Recouped Per Use Case
0 %
Engagement Rate

End-to-End Solutions

Exceptional Patient Experience

Artera’s award-winning patient communications platform and virtual agents enable your organization to design and automate care journeys.

Scale AI at Your Pace

A Smarter Approach to Virtual Agents

We build virtual agents – voice and text – to enhance every step of the patient journey. Whether augmenting staff or deploying fully autonomous agents, Artera’s virtual agent options meet healthcare organizations where they are in their AI journey.

Support your staff in building and deploying multi-step communications workflows across a range of use cases.
Our AI Co-Pilots help staff respond faster and more accurately to patient inquiries with message shortening and conversation summaries. Culturally relevant, real-time language translations augment your staff’s capabilities so language is not a barrier to care.
Intelligent, rules-based virtual agents streamline workflows, boost efficiency and enhance patient interactions.
Your staff remains in control, making the final decisions, while Flows Agents handle execution—automating routine tasks, managing workflows and generating content.
Autonomous agents streamline operations and support decision-making.
These dynamic agents will augment your team, handling workflows, automating routine tasks and optimizing efficiency, so your staff can focus on what matters most: delivering exceptional patient care.

Build Trust & Loyalty

How You Message Matters

Basic, transactional appointment reminders sent via short code are not enough. 71% of patients report receiving more text messages from unfamiliar numbers that appear to be scams – making it harder to discern legitimate communication. Of that group, 87% are less likely to read messages from numbers they don’t immediately recognize.1
Are you deploying the right patient engagement? With Artera, you can:

An Open Approach to Innovation

Amplify Your EHR and Digital Health Investments

As an open platform, Artera integrates with your EHR and other third-party solutions to increase adoption and improve the ROI of your existing investments.

Connect with Digital Health Vendors

Our Mission

Make Healthcare #1 In Customer Service

Great customer experiences and healthcare are rarely synonymous—but they should be. That’s why we focus on strengthening the connection between you and your patients through improved communication. Our AI voice and text agents, designed for healthcare’s unique needs, enhance communication and connection throughout the entire patient journey.

A Complete Solution for Patient Engagement

Explore Our Suite of Solutions

In continuing our mission of making healthcare #1 in customer service, we offer a range of products tailored to support your organization’s unique use cases and needs:

Intake & Payments

Capture more revenue and necessary patient information automatically pre-appointment
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Scheduling

Improve access to care for patients and providers with online scheduling, self-rescheduling and automated waitlisting
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Artera Harmony

Boost operational efficiency, increase revenue and enhance the patient experience with our comprehensive patient communications platform
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AI Agents

Artera’s AI Agents (voice and text) leverage the leading large language, text-to-speech, speech-to-text and generative voice models to engage patients
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Flows Agents

Intelligent, rules-based virtual agents streamline workflows, boost efficiency and enhance patient interactions
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Harmony Co-Pilots

Assist staff in managing patient communications faster and more accurately (language translations, message shortening, conversation summaries and more)
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Trust & Safety

Our best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare, meeting top industry standards—SOC 2 Type 2, HITRUST Certified and HIPAA compliant
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Branded Messaging

Provide patients with a personalized messaging experience by including your logo, images and information in the patient’s messaging app
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Care Navigator

Bridge the gap between hospital and follow-up care with clinical and post-discharge communication to enhance patient engagement and outcomes
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Pulse Outreach

“Set and forget” bulk outreach to your different patient populations to close gaps in care
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Marketplace

Leverage our pre-built integrations to unify patient communications across a 50+ digital HCIT vendor network (services cover Population Health, Patient Education, Intake and more)
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Referrals

Reduce in-system referral leakage and maximize conversions with automated referral workflow support that increases patient outreach and engagement while reducing manual referral management
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Proven Success

Artera’s Top Decile of Customers Achieve2

0 %
Patient Response Rate
< 0 %
No-Show Rate
< 0 %
Late Cancellation Rate
> 0 %
Referral Conversion Rate
> 0 %
Completion of Annual Exams

Trusted By 900+ Healthcare Organizations

Optimize Care, Maximize Savings

How Much Could Your Organization Save With Artera?

Artera can help your organization improve patient engagement, reduce operational costs, boost revenue through better outcomes and enhance overall efficiency.

See how much staff time and dollars you can save with our value calculator. Instantly receive a personalized report with the value Artera can deliver your organization.

Delivering Value Since 2015

What Our Customers Say

hackensack
With Artera, we’re able to prove that we’re closing care gaps, improving quality and increasing patient engagement – all while reducing no-shows and scheduling more patients for essential preventive care like annual wellness visits, mammograms and colorectal and lung cancer screenings. We’ve been able to successfully track these outcomes, clearly demonstrating the bottom-line impact and marketing lift, showing the difference between inaction and the results achieved with personalized outreach.
Pamela Landis
Senior Vice President, Digital Engagement at Hackensack Meridian Health
community health centers white
It’s really important for us to deliver a world-class experience to our patients. Regardless of socioeconomic status or income level, we want them to know they can access high-quality health care just like everyone else. We’re delivering state-of-the-art health care and facilities, and we should be able to match that up with advanced technology when it comes to patient communications. That’s why we partner with Artera.
Frederick Aguilera
Community Health Centers of the Central Coast
jane pauley
Conversational messaging is a game changer for our call center and staff – it’s been incredibly helpful in cutting time spent on the phone, reducing unnecessary phone tag and enabling asynchronous communication with patients, making it more efficient for our resources and easier for patients.
Caroline Hoy
Director of Marketing at Jane Pauley Community Health Center

We Value Security and Privacy

Get Started

See How Artera Can Help Your Organization

Looking to get started? Take the first steps toward discovering how Artera can improve your patients’ experience.

Check Out Our Patient Engagement Blog

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Recognizing Excellence in Patient Engagement Artera has once again made waves in the healthtech industry, receiving the prestigious “Best Overall...
We all know that artificial intelligence (AI) is everywhere, in every industry and in (nearly) every aspect of our lives....

1Artera Trends in Patient Engagement Report, 2025
2Artera Patient Engagement Data, September 2024