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A new KLAS report includes WELL Health on a short list of high-performing vendors for its support of healthcare organizations during COVID-19.

KLAS Research released a Specialty Report revealing what provider organizations in the heart of the COVID-19 crisis say about their technology and services vendors’ responses.

The report uncovers what technologies organizations have relied on and what solutions are making the greatest impact. It also reveals how COVID-19 will shape organization budgets moving forward.

WELL rated in the top right quadrant, demonstrating “excellent performance” with higher overall satisfaction before the pandemic and COVID-19 response scores greater than 8.5.

“As more waves of COVID-19 cases are likely, KLAS hopes this report helps vendors improve their response and helps provider organizations know where to turn for additional assistance,” the report says.

The clear winner: telehealth

Telehealth dominated healthcare technologies during the crisis, with 43 different vendors listed by the healthcare organizations surveyed. KLAS found that most organizations surveyed scrambled to implement telehealth solutions, sometimes overlooking long-term strategy in their haste. As COVID reached a tipping point in the U.S. in mid-March, vendors who provided the quickest implementations won the majority of bids.

Health systems also relied on acute care EMR and AI/analytics vendors throughout the ongoing crisis. Artificial intelligence helped with infection control, coordinating a mobile and remote workforce, and quality and risk management.

Tech vendors step up their game

COVID-19 brought out the best in most healthcare IT vendors, particularly those who already have high KLAS ratings. Healthcare professionals rated vendor performance on a scale of 1-9 on how well vendors supported them during the crisis.

WELL responds to COVID-19

In response to COVID-19, WELL worked with our partners to fund and engineer the Rapid Release Program (RRP). It has allowed health systems to manage urgent COVID-19 patient communications at scale and can be fully deployed in just 48 hours.

The program eased the burden on call centers and front desk staff to provide consistent and timely communication during the pandemic. For patients, reaching out to their providers became as easy as sending a text or email or starting a web chat.

WELL deploys timely COVID-19 solution

UnityPoint Health, which serves patients across Iowa, western Illinois and southern Wisconsin, deployed the Rapid Release Program in April 2020.  “When COVID-19 began to show up in the communities we serve, we wanted an additional tool to communicate the evolving changes and help reduce community spread,” said Lauren Hardison, Executive Director of Strategy & Business Development at UnityPoint Health. “We had already been in talks with WELL and knew the platform could support our patient communication needs in this critical time.”

WELL designed RRP to quickly onboard new health systems with frictionless patient communication tools. RRP automates a high percentage of the communications traffic. This allows provider responders to optimize their time and efforts on scenarios that require a human touch. In addition, provider resources can perform these tasks from any location, including their homes.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial.

The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights it provides, visit ♥

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