Adopting new healthcare communication platforms can be overwhelming especially when staff training and onboarding are time-consuming or under-resourced. Healthcare teams must prioritize patient care, so ineffective onboarding for patient platforms often leads to operational disruptions and staff burnout.
That’s why Artera’s healthcare communication onboarding process is designed for speed, simplicity, and scale. With a fast-track implementation model and a comprehensive training ecosystem, Artera helps healthcare organizations achieve faster time-to-value. From the moment you onboard, your team gains access to powerful tools and expert support designed to enhance workflow efficiency and elevate the patient experience.
Quick and Hassle-Free Healthcare Communication Onboarding
A seamless onboarding experience lays the foundation for long-term success, as it’s really the first step in the adoption process of any new technology – and is likely to be completed in the first few weeks with a vendor. During the first few weeks with Artera, the dedicated onboarding team assists with:
- Location mapping structure configuration
- Client orientation
- VPN connectivity setup
- Introductory staff training sessions
Recognizing the demands on care teams, Artera accelerates time-to-value with a streamlined approach. Our onboarding process is completed within the first 30 days and includes technical support tailored specifically for healthcare staff training platforms, so teams can stay focused on patient care, not platform adoption delays.
- Streamlined Healthcare Communication Onboarding and Setup: Artera simplifies implementation with streamlined workflows and clearly defined steps tailored for healthcare communication onboarding. From the initial deployment phase to full user access configuration, the platform is designed to integrate effortlessly with existing EHR systems and patient platforms.
- Specialized Onboarding for Patient Platforms: Our Professional Services team experts in healthcare workflow support partners closely with new clients to optimize the launch process. This includes setup for role-based access, customized template creation, and alignment with operational goals. Once live, the Customer Success for health systems team ensures continued progress through tailored support and training.
- Healthcare Staff Training Platform with Intuitive UX: Designed as a healthcare staff training platform, Artera’s interface reduces the learning curve with its intuitive layout and user-friendly design, allowing staff to become proficient without disruption to patient care.
Healthcare Workflow Support & Staff Enablement Tools
Beyond quick onboarding, Artera offers a wealth of resources that ensure teams can fully harness the platform’s power. With tools designed to support education, troubleshooting and process optimization, Artera empowers healthcare staff to work smarter, not harder.
Artera Academy: A Leading Healthcare Staff Training Platform
A cornerstone of Artera’s healthcare communication onboarding ecosystem is Artera Academy, a premier healthcare staff training platform. With over 10,000 healthcare professionals enrolled, it demonstrates its powerful role in driving platform adoption and improving staff proficiency. Designed specifically for training staff on healthcare messaging software, Artera Academy helps providers and teams gain platform mastery while supporting compliance and operational readiness.
- Self-Paced Training for Healthcare Messaging Software: Artera Academy delivers onboarding for patient platforms through over 20 self-guided courses. These include platform overviews, campaign setup, and patient communication strategies, allowing staff to learn at their own pace within a busy clinical environment.
- Multiformat Healthcare Training Content: Whether through videos, articles, or interactive simulations, this healthcare staff training platform supports diverse learning styles to promote deeper engagement and skill development.
- Recognized Certification for Healthcare Staff: After course completion, learners receive digital certificates that validate their knowledge and help standardize healthcare workflow support across departments.
Knowledge Base for EHR Tools and Workflow Support
Artera’s Knowledge Base is a powerful healthcare staff training platform featuring 200+ regularly updated articles tailored to EHR tools and healthcare communication workflows. It enables teams to troubleshoot issues, explore advanced platform capabilities, and implement best practices for streamlined operations.
- Healthcare-Focused Guides for EHR Tools: The Knowledge Base includes in-demand resources such as Appointment Automation Overviews, Smart Phrase libraries, and documentation for navigating Artera’s collaborative inbox for EHR tools.
- Continuously Updated Content for Workflow Optimization: With daily updates reflecting platform changes and healthcare workflow support enhancements, staff always have access to current best practices and platform functionalities.
- Search-Driven Knowledge Base for Healthcare Communication Onboarding: With 13,000+ search queries logged in 2024, Artera’s healthcare communication onboarding tools help staff troubleshoot independently and refine workflows efficiently.
Continuing Education for Healthcare Staff Training
As part of its healthcare staff training platform, Artera offers weekly Continuing Education Webinars designed for hands-on learners. These expert-led sessions provide real-time updates on platform features, EHR tool enhancements, and workflow best practices. For convenience, all webinars are recorded and made available on demand, supporting flexible onboarding for patient platforms and ongoing healthcare communication training.
Customer Success for Health Systems: Long-Term Support
Artera’s dedication to customer success goes far beyond implementation. Our support ecosystem is crafted to ensure healthcare organizations receive continuous guidance and resources tailored to their specific needs.
- Healthcare-Focused Customer Success Team: Artera’s experts are intimately familiar with the challenges healthcare teams face. Whether your goal is improving patient engagement or streamlining operational workflows, your dedicated success managers work with you to meet your objectives.
- Ongoing Optimizations: The team provides personalized advice for optimizing Artera’s features over time, helping your organization adapt to changing needs and goals.
- Feedback-Driven Updates: User feedback is integral to Artera’s platform development. By incorporating customer insights, we continuously enhance the platform to better serve our users.
- Support Portal: Every customer has access to a portal in the resource center where they can submit and manage specific cases with our support team.
Empowering Healthcare Staff Through Integrated Training and Communication Tools
Artera’s healthcare communication onboarding ecosystem equips staff with the tools they need to manage complex workflows and patient messaging with confidence. Through resources like the Artera Academy, knowledge base for EHR tools, and real-time support, teams become more self-reliant, significantly reducing IT overhead. This healthcare staff training platform helps improve daily efficiency, boost employee satisfaction, and streamline communication processes across departments.
Why 1,000+ Healthcare Providers Trust Artera for Communication Onboarding
Artera simplifies healthcare communication onboarding by offering fast implementation, role-based training, and ongoing support. With a robust healthcare staff training platform featuring Artera Academy, a searchable knowledge base for EHR tools, and continuing education webinars teams receive the resources they need from day one. Combined with our customer success for health systems, Artera delivers a seamless onboarding experience and long-term workflow support for over 900 healthcare organizations.
