We are excited to announce that Artera has been named the 2026 Best in KLAS for Patient Communications. This recognition by KLAS Research, based on independent, customer-driven feedback, affirms Artera as the industry leader in patient engagement technology. Read the full report here.
More than 1,000 healthcare organizations rely on Artera to connect with over 200 million patients, delivering billions of messages each year. Earning this top honor not only reflects the trust we’ve built across the industry but also demonstrates our unwavering commitment to improving how providers communicate with and support patients at scale.
What the Best in KLAS Award Represents
The Best in KLAS award is one of the highest honors in healthcare technology, representing exceptional performance as rated by customers themselves. Each year, KLAS Research independently surveys thousands of healthcare leaders, clinicians, and staff across the globe. They gather honest, detailed feedback on vendors’ products, services, and overall partnership.
KLAS awards are determined by:
- In-depth interviews with actual healthcare customers
- Unbiased scoring based on performance and satisfaction metrics
- Evaluation of operational and clinical impact
Winning Best in KLAS signals that a vendor is not only meeting, but exceeding the evolving needs of providers and their patients. For healthcare decision-makers, it’s a powerful endorsement of a technology’s reliability, partnership, and real-world results.
As you can see above, Artera scored solid A-‘s across the board, leading the group in terms of overall performance.
Why Patient Communications Is a Critical Healthcare Challenge
Patient communication has never been more essential, or more complex. Healthcare organizations of all sizes face persistent challenges, including:
- Patient no-shows leading to lost revenue and disrupted care
- Call center overload and staff burnout from manual outreach
- Fragmented messaging across vendors and systems, creating confusion
- Patient distrust of short code texts, causing critical messages to go unread
These issues directly impact patient experience, outcomes, and operational efficiency. A unified, trustworthy patient communications strategy is crucial for health systems striving to meet rising expectations and streamline care delivery.
Why Artera Was Recognized as Best in KLAS
Artera’s platform was recognized for delivering measurable impact across every pillar of the patient communications journey. Here’s how we stand apart:
Unified, Branded Patient Messaging
Artera enables providers to deliver consistent, recognizable communications across all patient touchpoints. Our unified approach enhances trust, improves response rates, and ensures patients feel confident in the messages they receive from their healthcare teams.
AI-Powered Workflows and Virtual Agents
We leverage advanced AI-powered workflows and virtual agents to streamline interactions and relieve staff burden. With automation, health systems can handle high-volume outreach—like appointment reminders, prescription refills, and intake forms—efficiently and at scale, freeing up staff for higher-value tasks.
EHR-First, Integration-Led Approach
Artera is designed to work seamlessly with existing EHRs and technology stacks. Our integration-led philosophy aligns patient communications with clinical workflows, reducing manual effort, minimizing errors, and ensuring that critical information flows where it’s needed—securely and reliably.
Proven Outcomes at Enterprise Scale
Artera’s solutions are proven leaders in the marketplace, trusted by over 1,000 healthcare organizations. We deliver at enterprise scale, supporting billions of secure messages and helping providers systematize communication at every level.
Proven Results Across Health Systems, Clinics, and FQHCs
Artera delivers measurable outcomes across a wide range of healthcare organizations. Recent case studies highlight:
- Deborah Heart and Lung Center reduced no-shows by 50% and saved over 1,600 staff hours after implementing Artera’s conversational messaging.
- Central Florida Health Care saw a 32% reduction in no-shows, streamlining appointment booking and improving staff efficiency through AI automation.
- Jane Pauley Community Health Center cut no-show rates by 31%, saved 3,100 staff hours, and increased MyChart activation by improving access to care with Artera.
- United Health Centers of the San Joaquin Valley achieved a 77% success rate in generating new appointments and drove $3 million in additional revenue using Artera Harmony.
- Beauregard Health System increased screening rates by 18% for mammograms and 13% for colonoscopies through targeted automated outreach powered by Artera.
- Advanced Pain Care realized a 29% decrease in call volume and greater patient convenience by adopting Artera’s online scheduling and messaging solutions.
These results demonstrate how Artera empowers organizations to reclaim lost revenue, improve operational efficiency, and enhance both patient and staff satisfaction at scale.
What This Recognition Means for Healthcare Leaders
Being named Best in KLAS isn’t just an honor for Artera; it’s validation for healthcare leaders seeking the best solution to today’s toughest challenges in patient communications.
This award demonstrates:
- Best-in-class engagement: Artera delivers high-value communication that resonates with patients
- Operational excellence: Health systems see real returns in efficiency and effectiveness
- A trusted, long-term partner: We’re committed to supporting clients’ missions; not just handing over technology
For buyers evaluating patient communication solutions, the Best in KLAS award serves as a powerful, independent signal: Artera is the partner you can trust to improve engagement, streamline workflows, and support your path forward.
What’s Next
Our dedication to innovation and service does not stop here. Building on this recognition, Artera will continue to invest in our platform and expand our leadership in patient communications; especially in areas like:
- Patient Communications Platform: Discover how our platform can unify and optimize your outreach.
- Branded Messaging: Learn why consistent, branded communications matter for trust and engagement.
- AI Agents: See how next-generation automation is already changing patient communications.
Interested in learning more? Request a demo.
