Your Gateway to Autonomous AI in Healthcare with Flows Agents
Patient expectations for seamless digital experiences are rising, while administrative burdens strain staff. The solution: intelligent automation that maintains the human touch patients need, delivering the efficiency healthcare systems demand.
As part of a new generation of AI agents for healthcare, Flows Agents bridge automation and empathy, helping organizations manage increasing patient expectations without sacrificing personalization.
As intelligent, rules-based virtual agents, Artera Flows Agents offer a strategic approach, automating routine workflows while keeping healthcare teams in control. More than just an automation tool, Flows Agents are the essential first step toward fully autonomous AI in healthcare, providing a proven pathway to transform patient engagement and operational efficiency.
This technology addresses the fundamental tension between personalization and scale in healthcare. Leveraging natural language understanding and deterministic pathways, Flows Agents enable consistent, high-quality patient interactions across thousands of daily touchpoints.
Transforming Healthcare Through Intelligent Agentic Solutions for Automation
Artera Flows Agents deliver measurable impact across healthcare organizations through their unique combination of artificial intelligence and human oversight. These virtual agents handle the complexity of patient communication while ensuring staff remain involved in critical decision-making.
These healthcare virtual agents go beyond simple automation, addressing first-call resolution challenges and workflow gaps that impact patient experience and staff productivity across modern healthcare systems.
Proven Performance at Scale
The numbers speak to the transformative potential of this technology. Healthcare organizations using Flows Agents report 94% of conversations completed successfully without staff intervention, while processing over 10 million unique sessions annually. This level of automation translates to more than 50,000 hours of staff time saved each year, which can be redirected toward direct patient care.
This level of performance underscores why Artera Flows Agents are considered among the best AI agents for healthcare, delivering measurable ROI and scalable automation for leading health systems.
Built for Healthcare’s Unique Requirements
Flows Agents are purpose-built for healthcare environments, incorporating natural language understanding to accurately interpret patient responses and deterministic pathways to ensure conversations follow evidence-based protocols. The human-in-the-loop functionality allows staff to seamlessly enter conversations when needed, maintaining the personal connection that defines quality healthcare.
Flow Agents also have strategic benefits to Artera. According to Artera CEO Guillaume de Zwirek, “It’s a definitive knowledge base of proven pathways that have been hardened over many years across hundreds of institutions and for millions of patients. This knowledge repository is an incredibly useful tool for training fully autonomous agents.”
“Healthcare is a highly regulated industry, where technology, especially autonomous AI, can have life and death implications. Flows uses deterministic logic, with natural language understanding (NLU), to guide patients through the specific automated journey. These pathways have no risk for hallucination and jailbreaking, and help build initial comfort in AI for healthcare leadership, and a glidepath to autonomy, our AI Agents product.”
-Guillaume de Zwirek, CEO of Artera
Real-World Applications of Flows Agents Across Healthcare Workflows
These AI agents in healthcare streamline communication across every patient journey stage, from intake and scheduling to feedback and reputation management, improving operational consistency.
The versatility of Flows Agents becomes apparent when examining their deployment across different healthcare functions. Organizations are leveraging this technology to automate everything from appointment scheduling to care gap closure, with each implementation delivering specific operational benefits.
Federally qualified health centers are even using Artera’s AI solutions to increase patient access, “from coordinating transportation and delivering coats, to providing critical support for victims of domestic violence,” de Zwirek said.
This comprehensive coverage allows healthcare systems to implement automation strategically, starting with high-impact use cases and expanding based on demonstrated success. Below are some stories from our customers, showcasing unique ways they are utilizing Flows Agents.
Closing Care Gaps: A Success Story in Population Health
Beauregard Health System‘s implementation of Flows Agents demonstrates the technology’s potential to transform population health outcomes. Confronted with consistently low conversion rates for preventive health screenings, the organization deployed these automated workflows for mammography and colorectal cancer screening outreach.
The campaign demonstrates how coordinated AI agents for advancing healthcare can improve outcomes while reducing staff workload.
Rapid Implementation, Immediate Impact
Within just six weeks, Beauregard moved from concept to full deployment of comprehensive screening campaigns. Nicole Clanton, Population Health Coordinator, led the initiative by collaborating with seven primary care providers to create tailored workflows that combined educational content with scheduling automation.
The impact was substantial: 18% gap closure in mammogram screenings and 13% gap closure in colorectal screenings within just two months. Equally important, the organization reduced call time from 5-10 minutes per patient to just 30 seconds, saving two weeks of staff time that could be redirected toward direct patient care.
“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!” Clanton noted.
Reputation Management Through Automated Excellence
Newton Clinic‘s experience illustrates how Flows Agents can address challenges beyond clinical workflows. Struggling with a 2.3-star Google rating that failed to reflect their quality of care, the clinic implemented an automated post-visit survey system that strategically channeled patient feedback.
Strategic Feedback Management
The Flows Agents workflow automatically sent satisfaction surveys to patients following appointments. Those rating their experience highly (4-5 stars) received thank you messages with direct links to leave Google reviews, while patients indicating dissatisfaction (1-2 stars) were connected with managers for immediate follow-up.
This approach generated over 60 new positive reviews within four months, boosting the clinic’s rating from 2.3 to 3.5 stars, a 52% improvement. More importantly, patients appreciated the opportunity to provide feedback, enhancing their overall experience with the organization.
Scaling Operations Through Intelligent Automation
United Health Centers of the San Joaquin Valleyfaced the challenge of managing patient interactions across 200,000+ patients through its centralized call center. With only 37% of calls converting to appointments, the organization needed a solution that could improve efficiency and patient experience.
Transforming Patient Access
By implementing Flows Agents, UHC created automated workflows for appointment scheduling, rescheduling, and patient navigation. The system collected approximately 80% of necessary appointment information through automated conversations before connecting patients with staff members.
The transformation was remarkable: appointment conversion rates increased to 77%, more than double their phone-based success rate. The organization now manages 17,000 patients monthly with just five agents, compared to 5,000 patients previously, while maintaining 99% response rates within one hour.
Humberto Cafaggi Alvarez, Central Operations Director, emphasized the broader impact: “The effectiveness of Flows is remarkable—not only does this approach streamline operations, but it also significantly boosts revenue.”
The Strategic Path to Autonomous AI in Heathcare
Flows Agents represent more than operational efficiency; they are coordinated AI agents for advancing healthcare, providing organizations with a trusted foundation for autonomous AI adoption. This intentional design addresses the unique challenges of bringing artificial intelligence into healthcare, balancing innovation with the safety, reliability, and human oversight the industry demands.
Building Confidence Through Proven Pathways
Healthcare operates in a highly regulated environment where technology decisions carry significant implications. Flows Agents use deterministic logic with natural language understanding, eliminating risks associated with AI hallucination or unpredictable responses. These proven pathways, refined across hundreds of institutions and millions of patient interactions, create a knowledge repository that informs future autonomous AI development.
Gradual Progression Toward Autonomy
The platform serves as a stepping stone, allowing healthcare leaders to build confidence in AI capabilities while maintaining necessary oversight. As organizations become comfortable with automated workflows and observe consistent positive outcomes, they develop the institutional knowledge and trust needed for more autonomous AI implementations.
This approach acknowledges that healthcare transformation requires careful, evidence-based progression rather than dramatic technological leaps.
Implementation Strategy for Health Systems
Successful deployment of Flows Agents requires strategic planning that aligns with organizational priorities and workflow realities. Healthcare systems achieve optimal results by following a structured implementation approach.
Identifying High-Impact Use Cases
Organizations should begin by analyzing current workflows to identify repetitive, time-intensive processes with high patient interaction volumes. Common starting points include appointment scheduling, care gap closure campaigns and post-visit follow-up processes.
Leveraging Template Libraries
Artera’s extensive template library, developed from hundreds of healthcare organizations’ collective experience, provides proven workflows that can be customized for specific organizational needs. These templates reduce implementation time while ensuring best practices are incorporated from the beginning.
Measuring and Optimizing Performance
Successful implementations include robust monitoring that tracks key performance indicators such as conversation completion rates, patient satisfaction scores, and staff time savings. This data enables continuous optimization and demonstrates return on investment to stakeholders.
Preparing for the Future of Healthcare AI
Artera Flows Agents position healthcare organizations at the forefront of AI adoption while maintaining the safety and reliability standards the industry requires. As healthcare continues its digital transformation, organizations with experience in intelligent automation will be better positioned to leverage emerging technologies effectively.
The platform’s comprehensive approach, which combines proven workflows, natural language understanding, and seamless human integration, creates the foundation for more sophisticated AI implementations. Organizations that master these capabilities today will be prepared to embrace autonomous AI agents.
As healthcare AI agents evolve toward greater autonomy, solutions like Artera Flows Agents will continue setting the standard for safe, intelligent automation across the industry.
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