Artificial intelligence continues to reshape the landscape of countless industries, and healthcare is no exception. Recently, Artera’s CEO Guillaume de Zwirek sat down with CTO Ashu Agte, who introduced two groundbreaking AI Co-Pilots that emphasize efficiency, accuracy and user empowerment in healthcare communication. Here’s everything you need to know from their engaging conversation.
Introducing Artera’s AI Co-Pilots
Artera’s two new offerings—Staff AI Co-Pilot and Insights AI Co-Pilot—are poised to make a significant impact across health systems. While each is designed with distinct functionalities, their shared goal is clear: harness the power of AI to streamline processes, enhance decision-making, and ultimately, improve patient outcomes.
Staff AI Co-Pilot: Empowering Healthcare Teams
The Staff AI Co-Pilot is designed to uplift healthcare staff by equipping them with tools that make communication faster, more precise, and more efficient. According to Agte, “The idea behind [this Co-Pilot] is that we want to provide skills to staff users so they can be more efficient, make decisions better, and operate faster.”
Key Features of the Staff AI Co-Pilot
- Real-Time Language Translation
With translation support for 98 languages, inbound and outbound messages can be instantly translated. This removes the need for third-party services, enabling real-time patient-caregiver communication. Guillaume noted how vital this feature is during critical situations, such as when a patient expresses suicidal ideation. “You need to know what the patient is saying right away,” he emphasized. - Message Simplification
Typing a long message? The AI can condense it into a short, concise version that fits character limits and resonates better with patients. Guillaume humorously recalled the famous saying, “If I had more time, I would have written a shorter book,” highlighting why brevity matters. - Autocomplete Suggestions
Much like Gmail’s smart features, this tool predicts and completes sentences, simplifying repetitive tasks. However, unlike generic tools, Artera’s AI is trained on healthcare-specific data, ensuring its suggestions are contextually accurate. - Conversation Summaries
Staff can now quickly summarize past conversations, saving valuable time. Whether it’s catching up on communication or transferring notes to electronic health records (EHRs), this feature ensures seamless information flow. According to Agte, “This eliminates the need for two sources of truth for health systems.”
Impact on Healthcare Teams
By automating routine tasks and providing real-time insights, the Staff AI Co-Pilot could improve staff efficiency by as much as 50%, according to Agte. It not only lightens the workload for healthcare teams but also allows them to focus on what they do best—caring for patients. “Simplicity is better,” he emphasized, pointing to AI’s ability to cut through complexities and deliver results.
Insights AI Co-Pilot: A Guardian Behind the Scenes
Where the Staff AI Co-Pilot supports frontline workers, the Insights AI Co-Pilot operates in the background, serving up actionable data to improve operational workflows. With this tool, Artera is taking the guesswork out of healthcare management by introducing smart, proactive insights.
Key Features of the Insights AI Co-Pilot
- Smart No-Show Predictor
Could AI help prevent missed appointments? With Artera’s no-show predictor, the answer is likely yes. Leveraging behavioral patterns, this feature flags patients at high risk of missing their appointments. It can even generate custom workflows, sending reminders or encouraging patients with tailored messages. “It’s better for your health” or “A no-show fee applies” could be the nudge they need to show up. - Next Best Actions
This feature acts as the perfect troubleshooter. By analyzing anomalies, such as patients receiving an overwhelming number of messages, it flags issues and suggests corrective actions. Guillaume shared a real-world example, recalling a case where a surgical tool bombarded patients with 80 texts due to a system error. “Today, nobody knows,” he explained, emphasizing the transformational impact of catching such incidents early.
Impact on the Industry
The Insights AI Co-Pilot’s ability to aggregate and interpret large volumes of communication data—be it from Artera’s systems or external platforms like EHRs and billing systems—is a game-changer. With this 360-degree view of patient interactions, health systems can preempt potential errors, maintain patient trust, and optimize their operational strategies.
The Future of AI in Healthcare Communication
Both AI tools underscore Artera’s mission to enhance experiences for patients and healthcare teams alike. What’s particularly noteworthy is how these solutions are deeply informed by years of data and tailored specifically to healthcare’s unique challenges. Agte described how their custom-built AI is hosted within their own firewall, ensuring compliance with HIPAA and HiTrust standards. Security, privacy, and accuracy truly lie at the heart of these innovations.
Looking ahead, de Zwirek and Agte hinted at more to come, including bidirectional EHR integration to further simplify workflows. These advancements not only showcase the immense potential of AI in healthcare but also point to its future as an indispensable tool for innovation and care.
A Final Thought
Artera’s AI Co-Pilots demonstrate the power of technology when built with empathy, knowledge and a clear sense of purpose. From facilitating instantaneous multilingual conversations to preventing no-shows and overcommunication, these tools are redefining what’s possible in healthcare communication. Whether you’re an industry insider or new to AI advances, it’s hard not to be excited about a world where patients and healthcare staff are empowered by such intelligent, intuitive solutions. Artera’s vision makes one thing clear—AI is not just reshaping healthcare; it’s revolutionizing it.
Want to listen to the full discussion? Check it out here.
