How We’re Fixing Patient Communications
We’re excited to announce that Artera has secured a $65 million growth investment, a milestone that will accelerate the adoption of Agentic AI in healthcare. This growth investment is a powerful vote of confidence in our vision, our technology, and our team.
This is more than just a financial milestone. It’s a strategic move to double down on our mission to fix patient communications by combining the best of human and AI agent intelligence.
The Scale of Our Impact
Our leadership isn’t a recent development; it’s been built over a decade of dedication and trust. We have become the backbone of patient communication for many of the nation’s leading healthcare providers.
Our scale is a testament to the trust the market places in us:
- Extensive Reach: We are a trusted partner to over 1,000 provider organizations, including specialty groups, FQHCs, large health systems, and federal agencies.
- Massive Engagement: Our platform facilitates more than two billion patient-provider communications annually, having engaged over 200 million unique patients.
- Deep EHR Integration: We are the “white-labeled” communications solution for major EHRs, including Oracle Health’s Unified Consumer Communications and MEDITECH’s Expanse Patient Connect.
- Trusted by Government: Artera is a leading provider of federal agencies, including the Department of Veterans Affairs, the Department of Defense, and Indian Health Service.
- Unmatched Security: Our platform meets the highest industry standards, with SOC 2 Type 2 and HITRUST certifications, HIPAA compliance, and a FedRAMP High “in process” status.
Our CEO and Co-Founder, Guillaume de Zwirek, often says the race to leverage Agentic AI in healthcare will not be won with technology alone. Success requires a combination of technology, real-world knowledge, and established distribution. Artera is one of the few companies that possesses all three, giving us a defensible competitive advantage. This new funding allows us to extend that lead.
Our Strategic Investment Priorities
The growth investment is for targeted, strategic acceleration of agentic AI. We are allocating these funds to three key areas:
Resources to Accelerate Customer Education
We recognize that the rise of agentic AI represents a massive technological shift impacting healthcare. With over 1,000 customers, we are committed to acting as their essential partner in navigating this change. We are investing heavily in comprehensive customer education and training; not only focused on our specific solutions but also on the broader principles of agentic AI. This strategic education ensures our partners are knowledgeable on the technology, enabling the safe, quick, and responsible deployment of our tools. By empowering teams with this foundational knowledge, we collectively accelerate the path to improved patient experiences and operational transformation.
Brand Awareness Around Agentic Solutions
We strive to solidify Artera’s position as the recognized leader in agentic AI for patient communications. We will tell our story more broadly, showcasing our best-in-breed technology and expert team to help providers successfully navigate this new landscape. This leadership is evidenced by our 1,000 customers, who rely on the Artera platform to deliver tangible ROI by improving patient access, reducing staff burden, and dramatically enhancing the overall patient experience.
Enhancing Our Best of Breed AI Platform & Solution Suite
Innovation is our lifeblood. Artera will funnel resources into our technical capacity to further accelerate the development of our core platform and AI solutions. This means expanding our investment in the underlying infrastructure needed to build, train, and deploy more sophisticated AI Agents, in addition to expanding our integration with a diverse range of EHRs. The goal is to enhance our platform’s intelligence and expand its capabilities to solve even more complex administrative and clinical workflows.
From Co-Pilots to Autonomous Agents
Our virtual agent suite already delivers significant results for healthcare providers, actively fixing patient access challenges today.
- Harmony Co-Pilots: Currently used by over 100 healthcare providers, these tools support staff by accelerating response times, generating conversation summaries, and automating message shortening, saving valuable administrative time.
- Flows Agents: These intelligent, rules-based agents manage over 42 million unique sessions annually, successfully completing 94% of conversations without any staff intervention.
- AI Agents: Fully autonomous AI Agents can support the entire care journey, from the initial phone call to post-discharge follow-up.
Together, these tools have already saved millions of staff hours, proving that the synergy between humans and agents is the key to unlocking massive efficiency gains.
Why Agentic AI in Healthcare Requires Real-World Knowledge
Building effective AI agents is rapidly becoming commoditized. What cannot be replicated overnight is the deep, domain-specific knowledge required to make them work in a complex and highly regulated environment like healthcare.
“The race to leverage agentic AI in healthcare will not be won with technology alone; building AI agents is quickly becoming commoditized,” said Guillaume de Zwirek, CEO and co-founder of Artera in a recent Fierce Healthcare article. “Success requires technology paired with deep domain experience, extensive real-world data and distribution channels that allow for quick and easy activation. Artera has all three, which provides an essential and defensible competitive moat.”
Our mission since inception has been to provide every patient with a best-in-class experience. This new chapter, powered by our recent growth investment and our deep industry knowledge, brings us closer to that reality than ever before. We are not just participating in the Agentic AI revolution; we are leading it.
Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on this content are hereby excluded. Artera reserves the right to make changes without notice in design, specifications, and models.
