Effective communication through a healthcare communication platform is the foundation of high-quality patient experiences. For modern healthcare organizations, choosing the right patient communication software can significantly improve clinical outcomes, operational efficiency, and staff satisfaction.
While many general telecom providers offer basic tools for digital patient engagement, none provide the depth, privacy, or healthcare-specific capabilities that Artera delivers. Keep reading to learn why Artera is the top healthcare communication solution for patients and for providers seeking scalable, secure, and specialized solutions.
The Artera Platform: A Purpose-Built Healthcare Communication Platform Designed for Better Patient Outcomes
Artera stands apart because it was designed exclusively for healthcare communications. Unlike general telecom providers, which serve multiple industries with one-size-fits-all solutions (horizontal SaaS), Artera focuses solely on the healthcare sector (vertical SaaS). With over a decade of experience, it is uniquely positioned to address the intricate needs of healthcare providers and patients.
This healthcare-first approach is reflected in the platform’s specialized offerings, including:
- Pre-built healthcare workflow templates for essential tasks such as pre-visit preparation, chronic care messaging, and medication adherence.
- A tailored suite of tools that enhance digital patient engagement, simplifying how providers interact with patients throughout the care journey.
- Solutions designed to tackle healthcare-specific challenges like billing communication, vaccine outreach, and communication overload.
By focusing solely on healthcare, Artera empowers organizations to reduce inefficiencies, improve care coordination, and strengthen patient relationships at scale.
Healthcare Expertise That Powers Patient Communication Success
Artera is more than just a patient communication software. It’s a strategic partner for healthcare organizations. With over a decade of hands-on experience, we’ve developed a deep understanding of the operational and engagement challenges healthcare providers face daily. Our dedicated Customer Success team collaborates closely with organizations to build solutions that solve real-world healthcare communication challenges.
OurThis healthcare-specific expertise ensures we deliver tailored, ongoing support helping teams unlock the full value of the Artera platform. From fast onboarding to continuous optimization, our partnership model ensures healthcare teams achieve both operational efficiency and improved digital patient engagement.
Hear from our customers why they partner with Artera:
Fast Onboarding and Extensive Resources for Better Patient Communication
Time is critical in the healthcare industry, especially when integrating a new healthcare communication platform. Artera’s rapid onboarding process is engineered for speed and efficiency, enabling healthcare organizations to get started quickly with minimal disruption. This ensures providers and staff can focus on what matters most patient care.
“In terms of onboarding, the Artera system is so turnkey – as is the setup process and the team in place who was supporting us. We were surprised we were able to successfully implement in just four to six weeks. As far as technical changes go, it was seamless thanks to the efficient implementation process the Artera team sets up.”
– Caroline Hoy, Director of Marketing, Jane Pauley Community Health Centers
To support healthcare SaaS adoption and optimize operational outcomes, Artera offers a wealth of resources designed to boost staff productivity:
- Intuitive training materials accessible via Artera Academy and its comprehensive Knowledge Base.
- Pre-built, pre-validated templates designed for complex healthcare communication workflows.
- Ongoing expert support and training, including live educational webinars to address evolving needs.
By giving healthcare teams the right tools, Artera reduces administrative burdens and drives higher digital patient engagement outcomes.
How Artera Uses AI to Improve Patient Communication at Scale
One of Artera’s most powerful differentiators is its advanced use of artificial intelligence. These AI-driven tools are built into our healthcare communication platform, helping providers enhance digital patient engagement while reducing operational strain.
- AI Agents: These assistants automate repetitive tasks like scheduling, intake, and billing—allowing staff to focus on patient care while maintaining seamless support throughout the care journey.
- Flows Agents: Rule-based automation that adapts to healthcare workflows to improve communication and operational outcomes.
- AI Co-Pilots: These tools assist healthcare teams in responding faster to patients by offering instant translation, message summarization, and smart message shortening—enhancing the overall patient communication software experience.
Together, these AI tools enable healthcare organizations to communicate more effectively, manage workflows intelligently, and personalize the patient experience at scale.
Healthcare Communication Platform with Enterprise-Grade Security
In today’s highly regulated healthcare environment, data security is critical to patient trust and compliance. Artera is a healthcare communication platform designed from the ground up with robust InfoSec infrastructure to protect patient data and ensure compliance at scale.
We have an ongoing commitment to the highest standards for compliance, security and privacy. As a steward of your patients’ data, we know how important it is to ensure their information is protected and safe.
Key features of our security-first design include:
- SOC 2 Type 2, HITRUST Certification, and full HIPAA compliance for Virtual Agents
- No PHI or PII is ever used in training our AI models
- Industry-grade security protocols for all patient communication workflows
As healthcare providers navigate increasingly complex regulations, Artera provides the confidence and safeguards needed to protect patient privacy while maintaining efficient communication. Visit the Artera Trust Center for full transparency into our privacy and compliance practices.
Focused on Staff and Patients: Empowering Staff Efficiency and Enhancing Digital Patient Engagement
Another aspect that sets Artera apart is its balanced focus on both administrative efficiency and enriching the patient experience. With interactive, branded messaging, patients feel more connected and engaged. Features like embedded images, logos and forms ensure every message is professional and personalized, fostering trust and building loyalty.
For staff, Artera’s tools help reduce friction across tasks. Pre-built workflows and templates allow providers to send clear, concise communications to patients without added manual effort. These efficiencies translate into reduced burnout, higher productivity and improved morale.
Seamless EHR Integration and Data-Driven Patient Analytics
Artera’s healthcare communication platform is designed for deep, seamless integration with EHRs, CRMs, and patient-facing vendors. Our integration-first architecture uses API, FHIR, and HL7v2 protocols to streamline data exchange across systems eliminating silos and enabling connected patient experiences.
With this interoperability in place, healthcare organizations can unify communication across platforms, boosting coordination, improving efficiency, and enhancing the quality of care.
Beyond integrations, Artera delivers actionable analytics to help teams optimize their digital patient engagement strategies. From message deliverability to patient responses and appointment confirmations, Artera provides insights that enable smarter, data-driven decisions ultimately driving better patient outcomes and operational performance.
“From an executive perspective, the rich pool of data available in Artera enables us to closely monitor patient engagement in the form of response rates to link clicks and more, helping us glean operational insights to improve staff efficiency and patient experience.”
-Patrick Wooten, CIO, Jane Pauley Community Health Center
Why Healthcare Providers Trust Artera for Patient Communication
With over a decade of experience, Artera has emerged as the most trusted healthcare communication platform for providers seeking advanced, purpose-built tools. Unlike general telecom providers offering generic solutions, Artera delivers tailored technology that aligns with the complex workflows of healthcare organizations.
Key platform advantages include:
- A healthcare-first approach designed for both patients and providers.
- Streamlined onboarding and vast resource libraries for staff.
- Powerful, AI-driven patient communication software to improve engagement and reduce administrative friction.
- Enterprise-grade security and compliance to protect sensitive healthcare data.
- A highly experienced Customer Success team focused solely on healthcare SaaS support.
By aligning with healthcare’s unique operational demands, Artera empowers providers to enhance efficiency, drive engagement, and improve care outcomes.
For healthcare organizations aiming to improve digital patient engagement, Artera stands as more than just software — it’s a strategic partner. To learn how Artera can transform your patient communication strategy, visit Artera.io.
