We don’t offer disconnected software or point solutions. We pair our top-rated agentic platform, Artera Harmony, with dedicated AI Service Squads – Artera’s AI builders who work directly with your team to solve urgent workflows from day one and custom-build solutions as your needs evolve.
From day-one workflows to the ones you’ll build next, here’s how customers put Artera’s AI agents to work.
CUSTOMER
Multi-location gastroenterology practice managing complex patient scheduling, clinical requests, and symptom-based triage.
AI SOLUTION
AI agent platform handling appointment scheduling for new and existing patients, prescription refill processing, and intelligent symptom-based triage that identifies alarm symptoms and escalates to on-call clinical staff.
IMPACT
Reduced call handoff rates by autonomously managing routine administrative requests. Enhanced patient safety through intelligent triage that routes urgent symptoms to appropriate clinical teams. Freed nursing staff from prescription refill processing to focus on direct patient care and clinical decision-making.
CUSTOMER
Regional orthopedic practice with 10+ locations and 520K+ annual patient visits.
AI SOLUTION
AI-powered scheduling agent handling appointment booking, rescheduling, confirmations, cancellations, and call routing—fully integrated with existing phone systems.
IMPACT
Within 60 days:
CUSTOMER
Primary care organization managing complex care coordination across multiple patient touchpoints.
AI SOLUTION
After-hours AI Agent routing calls with urgent/non-urgent triage logic and proactive outbound campaigns for preventive care scheduling.
IMPACT
Extended patient access beyond business hours with intelligent call routing and triage. Automated care gap closure through targeted outbound campaigns that prompt, schedule, and confirm preventive care appointments. Eliminated manual after-hours coverage while maintaining continuity of care.
CUSTOMER
Federally Qualified Health Center processing thousands of patient calls daily across multiple care sites.
AI SOLUTION
AI scheduling agent that interprets patient visit reason requests, intelligently routes to appropriate appointment types, handles patient verification, and seamlessly escalates complex cases to live agents when needed.
IMPACT
Automated significant amount of daily call volume, offloading routine appointment scheduling from human agents. Reduced staff burnout and turnover by allowing call center teams to focus on complex patient needs and high-touch service. Maintained low abandonment rates while improving overall service quality.
CUSTOMER
Multi-specialty group with 120+ providers across multiple locations.
AI SOLUTION
AI voice agents autonomously handling appointment cancellations, verifications, and rescheduling with deep EHR integration – no staff intervention required.
IMPACT
Eliminated call center crisis with reduced hold times and call abandonment.
Stopped patient “leakage” with 24/7 appointment access.
Staff now focused on high-value patient care.
CUSTOMER
Federally Qualified Health Center serving diverse, multilingual patient population.
AI SOLUTION
Multilingual AI voice agent for appointment confirmations and cancellations, replacing legacy IVR with natural conversation capabilities across multiple languages.
IMPACT
Improved confirmation rates by 15%
Reduced no-shows by 14%
Increased patient response rates by 11%
Call times dropped 32% while maintaining natural 4-turn conversations
Proactive cancellation capture increased by 56%
CUSTOMER
Federally Qualified Health Center with 60+ providers serving underserved communities across 10 locations.
AI SOLUTION
AI-powered voice agent handling appointment confirmations, cancellations, and rescheduling 24/7 with automated phone system integration.
IMPACT
Reduced front desk call volume, enabling staff to focus on complex patient needs. Opened schedule capacity by processing cancellations from patients who previously couldn’t reach the office by phone.
Security isn’t an afterthought, for over a decade it’s been our starting point. Our best-in-class InfoSec meets the highest industry standards for keeping AI safe, compliant, and built for healthcare.
We do not use identifiable PHI/PII to train our models.
