Artera | Recognized as the 2026 Best in KLAS winner for Patient Communications |

TrueCare Reduces No-Show Rate by 23.5% and Enhances the Patient Experience With Artera

TrueCare, an OCHIN-affiliated community health center serving diverse and underserved communities in San Diego and Riverside Counties, was struggling with record-high no-show rates (17 percent) and high call volume in 2019 – even before the onset of the COVID-19 pandemic. Read about how they partnered with Artera to tackle these issues.

“Our partnership with [Artera] revolutionized the way we care for our patients – both inside our four walls and outside,” says Ana Ramon, Member Access Point Director at TrueCare.

Related Resources

CFHC leveraged Artera's AI-powered messaging and automation to reduce no-shows by 32 percent, improve staff efficiency and streamline appointment bookings...
Holland Bloorview implemented Expanse Patient Connect, powered by Artera, to streamline appointment outreach using each family’s preferred communication method. Whether...
After implementing Artera, Deborah Heart and Lung Center reduced no-shows by 50%, saved 1,600+ hours of staff time and had...