Get the latest insights on key trends shaping patient-provider communication and actionable recommendations to keep your patient engagement strategies ahead of the curve.
This report delivers timely, research-backed insights to help you craft patient engagement strategies that drive real business impact. Inside, you’ll learn:
Nearly two-thirds of patients are willing to switch doctors based on poor customer experience (up from 59% in 2024)
Younger patients are significantly more likely to say they’d switch doctors because of their customer experience
*Among those patients receiving more texts from unfamiliar numbers
89% of patients are more likely to engage if they receive a text from their provider from the same, recognizable 10-digit phone number
