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ARTERA Referrals

Simplify and Improve the Referral Experience

Reduce in-system referral leakage and maximize conversions with automated referral workflow support that increases patient outreach, engagement, and loyalty.
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The Problem

Referral Leakage Impacts Patients & Providers

0 %
Of Healthcare Administrators Are Looking to Improve In-Network Referral Rates to Increase Patient Retention1
0 %
Of Healthcare Providers Are Not Confident That They Have Tools to Address Patient Leakage2
$ 0 M
Is the Approximate Cost of Losing One Patient Over the Patient’s Lifetime3

Increase Engagement and Referral Conversions

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.
simplify

Simplify Provider and Patient Experience

improve

Improve Efficiency, Engagement, and Conversions

increase

Improve Efficiency, Engagement, and Conversions

Download Referrals Datasheet

Product Features

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.
  • Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
  • Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
  • Reduce call center overload and increase referral conversions with throttling to improve referral conversion
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Referral Performance Analysis

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.4
  • Access comprehensive reports on referral management and conversions
  • Track analytics to understand workflow performance, engagement, and revenue outcomes
  • Monitor outreach performance and uncover opportunities for higher conversions
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Customer Story

UNC Health Streamlines Referrals with Artera

  • Automated referral outreach to close care gaps
  • Reduced time-consuming manual referral management processes
  • Increased their referral conversion rate
Read Case Study

See Artera Referrals in Action

Learn how you can increase your referral conversion rate, eliminate manual outreach, and improve patient engagement.

Related Blogs

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Customer Insights

The Referral Process: Closing the Loop on Patient Care

The referral process is a critical piece of the patient journey; it ensures that patients receive the highest level of...
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Products & Features

Minimize Referral Leakage and Unlock New Efficiency with Artera’s Referral Premium Workflow

At some point, we’ve all likely been referred to a provider other than our PCP. In the best case, it’s...
Best Practices

How Effective Referral Management Minimizes Patient Leakage

As many as 50 percent of patient referrals are never completed. Sometimes it’s due to a communication breakdown between doctors...
View All Blogs
  1. Witowski, N. (n.d.). How healthcare provider organizations are planning for tomorrow. Definitive Healthcare. https://www.definitivehc.com/blog/healthcare-provider-organizations-planning
  2. Weiner M, et al. Journal of Evaluation in Clinical Practice. “Errors in completion of referrals among older urban adults in ambulatory care.” 2010 Feb
  3. Artera. (2023) Trends in Patient Communications Report. https://artera.io/resource/trends-in-patient-communications
  4. Definitive Healthcare. (n.d.). Webinar: Industry voices: The top priorities shaping healthcare organizations in 2024 and beyond. https://www.definitivehc.com/resources/webinars/provider-report/thank-you