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Patient Communication Platform: Buyer’s Guide

A guide for healthcare IT leaders on how to choose a patient communication platform that’s right for you.
Download the Patient Communication Platform Guide

As patient expectations rise, providing a seamless patient experience becomes even more essential to remaining competitive.

The Definitive Buyer’s Guide to a Patient Communication Platform breaks the evaluation process into six steps with helpful worksheets for each. After using this dynamic patient communication tool, you’ll be able to:

  • Define your organization’s business needs
  • Identify what features your health system needs most
  • Gain support from key stakeholders in your organization
  • Decide on your top vendor choice
This patient communication guide provides a comprehensive and flexible overview of how to choose a unified patient communication platform that supports your company’s goals. Start at the beginning and work your way through each step or choose which steps are most relevant to your organization.

What Our Customers Are Saying

eisenhoewer
Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?
Mark Steffen
Chief Administrative Officer, Primary and Specialty Care Clinics, Eisenhower Health
houston methodist
The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.
Tesha Montgomery
Vice President of Operations and Patient Access, Houston Methodist
childrens wisconsin
Offering the electronic tool as an alternative to human interaction supports patient and family preference and adds value to our organization.
Ginger Dzick
Manager of Patient Experience & Patient Relations, Children’s Wisconsin

6 Steps to Choosing A Patient Communication Platform

Outline Why You Need A Patient Communication Platform

As patients continue to have more options for their healthcare providers, providing a patient experience that allows your organization to stand out is essential to remaining competitive.

Identify Key Stakeholders, Decision-Makers, And Their Concerns

Patient communication tools can be used to provide improvements for many departments and employees in a health system, so it’s important to determine who will be most impacted.

Research Vendors

Determine which vendors have the features that fit your buying criteria.

Set A Timeline

A timeline will help keep everyone accountable for their specific roles and ensure steady progress in this purchase decision.

Evaluate Vendors

Carefully consider each vendor’s solution and how it fills your needs.

Create A Business Case & Make A Decision

Build a good business case for your first choice by using the information in the worksheets and quantifying the cost of the solution by how much time and money it will save your organization.

For additional detail on each step and printable worksheets for you and your teams, download the patient communication guide. We won’t even ask you for your email address.

Essential Patient Communication

Utilizing a patient communication platform is essential in the realm of integrative medicine. By integrating technology into your healthcare services, you can enhance patient-provider interactions beyond traditional in-person visits, elevating your practice. Evidence indicates that tools such as appointment reminders, educational blogs, email correspondence, patient access portals, telehealth consultations, and bidirectional texting stand out for their efficacy in fostering patient communication. These technologies not only boost patient compliance with treatment plans but also confer agency to patients in managing their health and streamline clinical administrative tasks.
Download the Patient Communication Guide

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