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MedTech Breakthrough has selected WELL Health Inc. as the “Best Overall Patient Engagement Service” in its 2020 Awards Program.

The MedTech Breakthrough Awards recognize the top companies, people, platforms and products in the health, fitness and medical technology industries today.

The evaluation criteria for the program are focused around the concept of innovation. Does the product introduce new capabilities of significant improvements? And does the product perform to a degree that surpasses competitors or previous solutions?

“WELL breaks through the noise in digital health,” said Matt Kozlov, Managing Director, Techstars, who encouraged WELL to apply for the award. “Its innovative approach to unifying patient communication across health systems and vendors solves complex and critical problems in healthcare.”

MedTech Breakthrough Awards received more than 3,750 nominations. Roughly 100 companies received the coveted award. Other 2020 winners include Livongo, Johnson & Johnson, Peloton, Eli Lilly & Co., WebMD, Medtronic, Oscar Health, and Zebra Technologies.

“Now more than ever, patients want to be engaged and proactive in their care. Healthcare has an opportunity to elevate customer service to an experience that exceeds what they find in other industries,” said Guillaume de Zwirek, WELL founder and CEO. “It is an honor to be recognized for our work in patient engagement and alongside so many leaders in MedTech.”

Patient engagement solutions often miss the mark

Patient engagement solutions abound in the crowded market, but many are missing one critical element — the patient. Automated appointment reminders, digital patient education campaigns, and CRMs all claim to engage patients, but it’s a one-way street. WELL Health allows patients and their healthcare providers to build real relationships through conversational messaging.

Health systems around the country used WELL to reach patients during COVID-19 with education and safety information, to coordinate virtual waiting rooms, and to reschedule patients.

Conversational patient communication

WELL enables patients to communicate with their providers via text message, phone, email, or live chat. And all communication can happen in their preferred language. That means that not only can health systems reach out to patients with appointment information and routine communication, but patients can respond and even initiate conversation. It’s a game changer for patients.

Unified patient communication

WELL also routes all communication from vendors and individual departments within a health system into a single conversation. That way, patients receive all of their communication from one source and a number they recognize. Also, office staff can see the entirety of a patient experience, from scheduling and reminders to billing and lab results all in one channel. ♥

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