Is basic texting enough?

Artera sends communications from the hospital-enabled phone number, which improves response rates (70.5% response rate).

Artera offers extended languages to send communications in 109+ different languages, increasing access and your ability to reach patients in their preferred languages.

…including English, Spanish, Russian, Vietnamese, Korean, Arabic, Chinese, and many of the most common languages spoken in the US.

Artera offers messaging in the patients' preferred channel, including Voice/IVR, email or text. This means reaching patients with landlines or those who prefer another channel to SMS.

Artera’s staff console allows for live/staff intervention to address patient inquiries.

Artera improves call volume and patient outreach with conversational texting, broadcast messaging, campaign messaging, AI-enabled texting, call-to-text, and language support (109+ languages).

Artera offers tremendous customization by location, event, provider workflows and more. There is a 24% increase in patient response rate when communications are customized to the patient.

The Artera platform supports hundreds of workflows – everything from referrals to recalls, post-discharge, and more. This enables a more cohesive patient experience, engaging them across the entire care continuum – beyond just a single appointment instance.

Artera Harmony, an open API system, optimizes patient communication by integrating your digital vendors, managing communication workflows, and unifying patient messages. This reduces message overload and streamlines personalized care across channels.

Artera offers advanced analytics capabilities to power unique insights, with offerings to help providers use data to achieve their unique goals. 100% of enterprise organizations with Analytics Plus use it every month.

Artera is one, complete communication product with dozens of use cases to reduce tech stack costs. 13 different use cases resulted in 35,000 fully automated patient conversations within 6 months at one site.