A proven solution to help healthcare providers more efficiently manage and reduce inbound calls
Reduce hold times and minimize abandoned calls by switching your patients to text. This improves patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.
Follow-up instantly when patients abandon calls
- Reduce the need for callbacks
- Retain patients and improve their care experience
Avoid hold times and allow your patients to communicate via text
- Communicate using the patient’s preferred channel
- Fewer calls in the queue mean lower hold times
Artera Call-To-Text: Proven Operational and Financial Value
- 29% reduction in call wait time
- 1,000 calls reduced in first 90 days
- 9% decrease in call abandonment rates
- 9-minute average decrease in hold time
