Designation Is An Important Milestone In Artera’s Journey To Equip Federal Agencies With Secure, AI-Powered Patient Communication Platform and Virtual Agents
Santa Barbara, Calif. (August 20, 2025) – Artera, the leading provider of patient communication technology, is now listed on the FedRAMP marketplace. The “In Process” designation is an important milestone in the company’s pursuit of FedRAMP® High authorization, underscoring the company’s commitment to delivering the most secure and compliant patient communications solutions for healthcare providers and federal agencies.
FedRAMP High authorization is a rigorous and comprehensive process set forth by the U.S. federal government; to achieve “In Process” status, Artera has demonstrated adherence to more than 400 security controls representing the highest security standards covering everything from access control and encryption to physical security and incident response. The cloud services platform has been evaluated by a third-party assessor who is accredited to conduct a deep, independent audit of the system and confirm security controls are in place and effective. Artera is actively working with a federal agency to obtain an Authority to Operate and its security package is now in the queue for agency review. Artera is proud to better serve federal agencies with its industry-leading patient communications platform and suite of virtual agents.
Artera Government Solutions, an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the Department of Veterans Affairs, Department of Defense, as well as Indian Health Service sites. Artera Harmony Federal Edition offers a comprehensive suite of patient communication tools, including virtual agents, designed to enhance patient care, improve medication adherence, and streamline operational efficiencies throughout the patient journey.
“Achieving the ‘In Process’ designation is a critical step forward in Artera’s mission to support federal healthcare agencies with secure and effective patient communications,” said Guillaume de Zwirek, CEO and Co-Founder, Artera. “This designation enhances our ability to serve federal agencies with our platform that meets rigorous federal security and compliance standards, while also providing patients with an improved patient experience. Innovation and security can, and must, go hand-in-hand.”
Artera Harmony Federal Edition is distinguished by its strong emphasis on security and compliance, making it uniquely suited to serve federal agencies. The platform:
- Is certified to meet top industry standards, including HITRUST, SOC 2 Type 2, and HIPAA, ensuring data integrity and privacy at every stage.
- Meets section 508 compliance requirements under the Rehabilitation Act.1
- Integrates with electronic medical records (EMRs), including VistA, RPMS, and Oracle Health, to support real-time clinical and administrative communication.
- Is a General Services Administration (GSA) contract holder with a Multiple Award Schedule Contract (Number 47QTCA22D00CM).
Artera Harmony Federal Edition enhances patient experiences by supporting a wide range of use cases. From pre-visit preparation to appointment follow-ups and pharmacy refills, the platform helps federal healthcare providers improve care outcomes and operational workflows. For more information about Artera Government Solutions and Artera Harmony Federal Edition, visit https://artera.io/federal-healthcare-communication-platform/.
About Artera Government Solutions
Artera Government Solutions (AGS), an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the United States Department of Veterans Affairs, Department of Defense, and Indian Health Service sites. AGS builds on the 30-year legacy of AudioCARE, now an Artera Company, by providing federal agencies with a comprehensive suite of patient communication tools, including SaaS technology and AudioCARE on-premise solutions, in order to enhance patient care, support medication adherence, and increase operational efficiency.
About Artera
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
For more information, visit www.artera.io.
Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected.
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1 Artera strives to adhere to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards in our ongoing effort to provide an accessible product for all users.
