Proudly Supporting Federal Agencies

Artera Government Solutions (formerly AudioCARE), an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the Department of Veterans Affairs (VA), Department of Defense (DoD), as well as nearly half of all Indian Health Service (IHS) sites.

900+

Customers

30 yrs

Serving Federal Agencies

100M+

Patients Engaged Annually

2B

Annual Patient Communications

Boost Agency Efficiency

Empowering Federal Agencies with Advanced Patient Communication Technology

Artera Government Solutions builds on the 30-year legacy of AudioCARE, now an Artera Company, by providing federal agencies with a comprehensive suite of patient communication tools, including SaaS technology, on-premise solutions and virtual agents, in order to improve patient care, medication adherence and operational efficiency.

Why Artera Government Solutions

Deeply Integrated, Highly Secure: Simplifying Patient Communication with Artera Harmony Federal Edition

Healthcare delivery today is multifaceted – with a multitude of departments, partners and technologies all working to keep your patients happy and healthy. But all of these solutions – which communicate across a range of channels – create a disparate, disconnected experience for your patients.

Artera Harmony Federal Edition provides unparalleled security and is built on a robust commercial platform designed to help address the unique complexities of healthcare by simplifying both the patient and staff experience.

Backed by decades of federal agency experience, rich VistA, RPMS and Oracle Health EHR (formerly Cerner Millennium) integration capabilities and an unwavering commitment to security, see why we are the patient communication solution of choice for federal agencies.

Proven Success

Proven Results Across 900+ Healthcare Providers and Federal Organizations

$ 0 M+

Estimated Annual Labor Savings Enabled Across Government-Sector Customers*

0 M+

Annual Patient Engagements Facilitated on Behalf of Federal Agencies

*Based on Artera internal analysis; use does not imply endorsement by any federal agency

Powering Federal Efficiency

Meeting the Unique Needs of Federal Agencies

Today, Artera Government Solutions is already facilitating 150M+ unique patient interactions on behalf of Federal Agencies across a range of use cases, such as prescription refills, patient balance inquiries, scheduling and appointment reminders and more.

Our customizable solutions include multiple virtual agent options (voice & text) that are available 24/7 to handle most beneficiary inquiries – thereby reducing manual staff workload and driving efficiency.

Additionally, Artera is:

The “white labeled” patient communications solution for Oracle Health
Pursuing FedRAMP High Authorization (completion expected: end of 2025)
A GSA contract holder (Multiple Award Schedule Contract number: 47QTCA22D00CM)
Designed to meet the requirements of Section 508 of the Rehabilitation Act¹

Prioritize Security, Cultivate Trust

Security Isn’t an Afterthought—It’s Our Foundation

Artera is proud to be pursuing FedRAMP High Authorization, with authorization expected by the end of 2025. Artera’s best-in-class InfoSec approach keeps data safe, compliant and built for healthcare. Artera’s Harmony Federal Edition, including virtual agents, meets top industry standards—SOC 2 Type 2, HITRUST Certified and is HIPAA compliant.

Meet Our Government Solutions Leadership Team

Kari Baldonado

General Manager, Artera Government Solutions

Marsha Laird-Maddox

Senior Director, Federal Strategy and Operations

Matt Beirne

Director, Federal Growth and Strategy

Guillaume de Zwirek

CEO and Co-founder

Contact Us

Talk to Our Team

AudioCARE is now an Artera company. If you have questions regarding AudioCARE products or are experiencing a power outage, please contact us.

General Inquires & Support

Headquarters

Power Outages

¹Artera strives to adhere to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards in our ongoing effort to provide an accessible product for all users.
²Artera Patient Engagement Data, April 2025