UCFS is an OCHIN-Epic-backed Federally Qualified Health Center located in Eastern Connecticut. Covering five locations in the community, UCFS faces numerous challenges regarding social determinants of health, including limited access to healthcare and transportation issues in rural areas. Servicing a diverse patient population, there are also over 50 different languages spoken in the community and an abundance of service workers.
In February 2022, UCFS went live with Artera, utilizing numerous features such as conversational messaging, broadcasts and campaigns. Since implementation, UCFS has received positive patient and staff feedback, a 22.6% reduction in no-shows, 15% increase in MyChart portal enrollment, an estimated $413k in cost savings, and a 173% increase in patient survey response rate.
